The player from Italy had experienced a withdrawal delay. He had won 66000 euros, converted them into Bitcoin, and asked to withdraw to his crypto wallet. Despite passing all KYC checks his withdrawal remained pending after 6 days. The player had reported that he only received a single win of 85 euros. However, due to the casino's history of unresolved complaints and its 'No Reaction Policy', we were forced to close the player's complaint as 'unresolved'.
CBet Casino - Player’s withdrawal is delayed.
Black points: 3938
Amount: €66,000
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello,
I am writing here because everything is absurd and I don't know what to do
I deposited 1300 euros without using any bonus and amazingly managed to win 66000 euros.
Converted them into Bitcoin and asked to withdraw to my crypto wallet.
After 6 days, the transaction is still pending with no response from anyone
The live chat is useless, filled with endless auto replies.
Who should I contact to resolve this scandalous casino issue?
To preface,
No bonuses used
All checks including KYC were performed and passed successfully
No multiple accounts or anything like that.
What should I do to receive my money?
Help me
Automatic translation:
Public
Public
9 months ago
Dear Coleman9292,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread.
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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9 months ago
Translation
Received a single win of 85 euros in bitcoin, then nothing more.
The chat responds only with bots and the same goes for the security center via email
This is my withdrawal, which is now rejected.Who can I report to from Italy?
Can I appeal to someone?
Automatic translation:
Public
Public
9 months ago
Dear Coleman9292,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
