CBet Casino - Player's withdrawal is blocked due to high turnover rule.

Hi. I am unable to withdraw funds due to a turnover rule which doesn't add up? I am also currently in the negative on cbet (comparing deposits with withdrawals), so i dont understand how my turnover is so high, especially after placing over a dozen bets. Now it says i have to play 2300 dollars before cashing out when i wagered over 2k in the last week alone. Doesn't add up. Who can help? Thanks.

Dear Nicholas12,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you have activated a bonus and are now trying to fulfill the wagering requirements? Please keep in mind that not all the games count towards wagering requirements. The wagering contribution for each type of game can be found in the bonus terms and conditions.

Could you please specify which bonus you have activated? What types of games have you played?

Have you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Nicholas12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.