HomeComplaintsCasumo Casino - Player is struggling to verify his account.

Casumo Casino - Player is struggling to verify his account.

Amount: 2,400 kr

Casumo Casino
Safety Index:Below average
Submitted: 04 Sep 2021 | Case closed : 27 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Sweden is unable to provide a document in a correct form. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hi. I also have the problem of verifying my swish before I can withdraw my money. But I still do not know what to send in to get it right. Thanks in advance

Automatic translation:
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3 years ago

Dear Gabriel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying the Swish account seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago

Dear Gabriel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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