The player from Sweden is unable to provide a document in a correct form. We rejected the complaint because the player didn't respond to our messages and questions.
Casumo Casino - Player is struggling to verify his account.
Amount: 2,400 kr
Casumo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Casumo Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi. I also have the problem of verifying my swish before I can withdraw my money. But I still do not know what to send in to get it right. Thanks in advance
Automatic translation:
Public
Public
3 years ago
Dear Gabriel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that verifying the Swish account seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
