Casumo Casino - Player is struggling to verify his account.

Hej. Jag har också problemet med att verifiera min swish innan jag kan få ut mina pengar. Men jag vet fortfarande inte vad jag ska skicka in för att det ska bli rätt. Tack på förhand

Dear Gabriel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying the Swish account seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Gabriel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.