Casinoin - Player's winnings confiscated due to controversial bonus conditions.

They took my 60 euro profits without giving me the correct bonus in Rise of Olympus. The first bonus in Rise of Olympus comes when the screen clears without filling up the bar of the gods, awarding a bonus of 10 euros times the amount shown on the top left. In my case, it was multiplied by six. The second bonus occurs when the bar of the gods fills up and then attempts to clear the screen. If the screen clears, you have the right to choose which god to continue the bonus with. I won the first bonus and was thrown into the second, and they're making excuses that I didn't have internet and that there's no error shown. They're clearly fraudsters. I've reported to the police and to my country's ministry. I lost 30 euros because I was continuously thrown out even though I had full internet.

Hello fakosanastasios2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Dear fakosanastasios2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.