The player from Greece had referred a friend who had won a significant amount. However, the friend had faced withdrawal issues and was unable to complete the identification process. The player had then stepped in to chat with the casino administration, but as a result, both their accounts were closed. Despite our attempts to clarify the situation and extend the response time, the player did not provide any further information. Consequently, we were unable to investigate the issue further and had to reject the complaint.
Casinoin - Player's account is closed.
Amount: €710
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Dear Pant13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whose issue you came here to resolve - account closure of your or your friend's account? I would like to emphasize that if you submitted this complaint to solve the issue your friend is experiencing, I will be forced to close it and you should instruct them to submit their own complaint.
Thank you very much in advance for your reply and understanding.
Best regards,
Kristina
