Casino Superlines - Player claims that payment has been delayed.

Hi,

I had done a lot of deposits at that casino mavy for 1500+- per one week, but deposis was only for 50-200euros per time.

I had good withdraw for 3000eur.

After that i do more depostis maby 1000-1500 in few days. But deposits per time was same 50-200eur

My maximum win was 8000eur, but i decided to cash out 3000eur.

Buty withdraw was canceled because when had 8000eur, i tried to.play roulete in big moneys, i do a few spins for +-200euros, but i didint win .

Casino says to my that that was bad, and that few unlucky spins canceled all my 3000eur withdraw.... They transfer me only my last deposit 135eur...

Dear D11111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They canceled mine withdraw and transfer.me.only 135eur. Thats ir. 2865eur was deleted, because i do a few to big spins on roulete game, but i dont won there....

Thank you for your reply, D11111. Do I understand correctly that the casino has accused you of breaching the maximum allowed bet? Have you accumulated your winnings with or without an active bonus?

Could you please forward me your game history together with all the relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Dear D11111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.