Casino Purple - Player's struggling to withdraw his winnings.

Good evening, I opened an account 20-25 days ago, I tried to get the 200% bonus, I made a deposit through sirgapa (visa), I had no other options and it said in the background in the casino that I can use skrill and that it has play n go games, I noticed this later, In the end, I never received the bonus, I missed it, the casino didn't have live chat, I have reached my balance of 1000 euros and I want to identify myself in order to proceed with a withdrawal, I press withdraw and it says successful withdrawal, but the amount is not reduced to 0, neither Is there an email to proceed with identification, there was an email to contact us support@casinopurple.com which when I send an email after a few hours I receive an email that the delivery was not made, I am desperate I don't know what to do, after a few days I receive an email offer from this casino whose email is casinopurple@gmail.com from support@casinopurple.com and there has also been a change in the casino in contact us, I say I have a problem with my account, ask me what's the problem? I'm telling you, I can't communicate with anyone and I don't know where to send documents for verification, they never answered me again, I sent them 3-4 emails, they didn't answer, so I also create an account after a few days, desperate from my shop with the my wife's details to send them an email from the other email, I'm lying to casinopurple@gmail.com that how do I get the first 200% bonus? They answered me normally, and I ask after I upload documents to verify? They tell me that you will need to proceed with a withdrawal in order to request your details, well then I say to "my brother" why didn't you reply so that he could verify the account? he sends you emails and you didn't answer him? he says we haven't received any email and we haven't replied, what is his email? I write my email and they never answered me again! and the entire amount of 1000 euros I have won in the live casino, in the slots I have lost close to 1500 and in the live casino close to 2500.. In general, the site is a fraud, I would like if you could please get an answer from someone who doesn't i know what else to do...

Dear peanuts,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. First, I would like to emphasize that creating accounts using someone else's credentials is strictly prohibited by the vast majority of online casinos. I understand why you did that, but I must ask you to refrain from such actions in the future, as it can cause a lot of trouble.

Unfortunately, probably due to mistranslation I am not able to understand completely the last few sentences of your message. Could you please clarify how much money is currently in your casino account? Do I understand correctly that you have lost all your winnings?

Thank you very much in advance for your reply.

Best regards,

Kristina

casinopurple.com@gmail.com is the new email from the casino, not casinopurple@gmail.com sorry , when I just created the account it was support@casinopurple.com

Thank you very much for your reply, peanuts. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear peanuts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.