Casino-Mate - Player complains about bonus policy and customer service.

So I deposit 300 bucks through out my day and these idiots feel my deposit to bonus ratio is to high and won't even consider adding a bonus I feel the customer service people sit there playing games teaming up cause next team comes on they gave 100 bonus so it was clear they had ever opportunity to add but refused to see how far they can push me their games pay alot less then wat they used to its rediculous I'm discusted they have no VIP special treatment they r full of crap

Dear mahaj861,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino-Mate.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly that after your deposit of 300 AUD, the casino support refused to grant you any bonus, due to your bonus-to-deposit ratio being high?

Could you please forward me the communication from the casino regarding the issue?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mahaj861,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.