The player from California appealed the sudden decision to restrict his access to bonuses, while he had two pending complaints against sister casinos. We informed the player that casinos had the right to exclude players from receiving bonuses at any time for any reason. Despite the player's dissatisfaction, we had to reject the complaint due to the casinos' discretion in bonus distribution.
Casino Extreme - Player’s bonus access has been restricted.
Amount: ??
Casino Extreme
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Casino Extreme has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Yes so I have two open complaints against Limitless Casino and Yabby that are still being worked on and now all of a sudden casino Extreme and Casino Brango have completely blocked my ability to get bonuses if any kind.
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1 year ago
Dear Frostbyte845,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible for receiving them. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Umm no limitless and Yabby aren't restricting my access to bonus they froze my accounts. I have two open complaints against them already. Casino Extreme and Casino Brango both at the exact same time removed bonuses from my accounts to punish me for the previously mentioned complaints.
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1 year ago
Thank you for your reply, Frostbyte845. Yes, I am aware of your complaints against Limitless Casino and Yabby Casino. However, this complaint here is against Casino Extreme which restricted your bonuses, hence my response.
While I understand your point of view, casinos can exclude you from receiving bonuses anytime and for any reason. I apologize, but there is nothing we can do for you in this instance.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
