Casino Days - Player’s bonus winnings have been voided.

will sent proves to you ..

I will keep on complaining until this service is proscribed from our Region, I know where to write complaining letter.

They block my account and canceled my withdrawal of 70k INR , reason is I placed bet of above 500 from free bet bonus they offered after I download casinoday app,

Yes I did place bet of Above 500 but that happended after I clearing wagers which is 35 times of the bonus offered , by that time i was already cleared of Bonus play and free to place bet any amount i want as per they allowed

As per my perspective this Website and its service is not honest and are scammers.

And also My accounts is terminated because I won money without any previous deposits(as I wanted to use free bonus first otherwise I would have deposited some) and i have zero experience.(there app was recommended by a friend of mine to me and wanted to try my luck)

A beginner Won 70k from 500 so they put false allegations that I cheated which not possible, as they are the cheaters themselves.

Listen all : If they offer bonus play and some one win they will not pay them this act shows how dishonest they are.. this can happen to any one.

And also they have details terms and conditions to used them against you in case needed it show they will scam you if you win big amount ,because when you sign up to their website they never mentions you to read their terms and conditions , they know that user will obviously skip reading part and

Tell me who reads Terms and conditions actually? People come to gamble not to read your detailed terms and conditions.

So my Dear brother and sister don't let them fool you , they are bunch scammers operated by few people , may be from their home as they don't seems to have any office or have never exposed themselves openly.

You neither have any information about the owners nor any photo identity (why??)

they never show themselves openly in any social media platform(why??) it shows they are not honest and hiding their identity. You tell me why?

Please vote up my review so that this message can seen to all.

If you don't trust me here is my mail ID I will sent to proves I have screenshots

(Hou*********elove3**0)

Put @ g mail after above under bracket

Thank you ...

Stay safe

Dear houseofdivinelove,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found (here):

Wagering whilst having active bonus offer(s)

Whilst having an active bonus the maximum bet allowed is €/£/$5 per spin, €/£/$0.50 per bet line or for card and table games the total maximum stake is €/£/$5 until wagering requirements have been met. This includes double up wagers, gamble features or buying features. Casino Days reserves the right of voiding bets and winnings resulting from bets of larger amounts as well as applying a wagering penalty on current bonus(es). Unless otherwise stated, bonus(es) will be wagered in the order they are given to you and can only be wagered one by one.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

That is 100% true I already cleared all my wagers please help me

Could you please forward your game history to petronela.k@casino.guru at your earliest convenience? Thank you.

Dear houseofdivinelove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have forwarded the game History via email please do check . My wagering was cleared that why I was able to withdraw otherwise bonus balance money are not withdraw that I know .if I bet above the limit it is their responsibility to nullify the bet that is not my fault

And supposed I put bet above the limit mentioned and I was not aware of terms and conditions than company should deducted wining from that particular bet. But what they do is deduct all the winings (deposits + winings) also genuine one. This shows how dishonest the company is.. it is like they want us to do mistake so to take advantage in name of terms and conditions.

Thank you for your forwarded screenshots. Since there is not visible if you placed all greater bets with or without an active bonus, could you please forward a screenshot of your bonus history where the date and time when you activated the bonus will be clearly visible?

Dear houseofdivinelove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.