CasiGO Casino - The player's withdrawal is delayed.

so its been pending since 23rd March, when i got email confirming that my cashout has been processed. i has not been procesed yet and i have followed everything casino told me like wait 10 working days, 2 more working days . 2 more working days ect ect but yet to recieve any proff that casino is doing something, i have lost faith in casinos now, pls help me in getting my money plsssssssss this moron casino has replies just once in so many days on 11th of april that they are looking into it after asking me to submit bank statement and wait for 2 working days.

now no one is responding.

Hello kiwi4444,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasiGO Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that we always recommend to wait at least 14 days after finishing the verification for the money to arrive specially if you played with a bonus. Could you also please advise when was the last time the casino responded to you?

Looking forward to your answer.

Regards,

Nick

Nick bro ni it is not my 1st withdrawal and yes account is verified as they processed many withdrawal in past but this time they cleared my funds for withdrawal on 23rd of March since than only time wasting, no clue of money. give us this and that I have given everything now they have nothing to ask for except delays without any reason.

it was raw cash no bonus nothing.

4 days and no reply from casino guru and same reply from casigo that they need time wow wtf is happening

than they give stars that casino is ligit or not. they can't provide help in the end they say go to gaming authority or your allegation are not true ( see in my previous posts) it's f*cking scam going on. all are on same side.

wow look at you guys not even approving my reply since 5 days wow

Thank you kiwi4444 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Also I would like to ask you to stop using swear words otherwise we will be forced to reject your complaint.

Regards,

Nick

ok reject it, u guys are not donig anything imo. its better to reject it, i m not gonna keep my hopes up as i have lost it already. its just show off you doing no concrete solation yet of any complaint. pls delete my account also

Hello, kiwi4444,

I am sorry to hear that your withdrawal has been delayed. First, I would like to ask you to calm down and to be patient. Although your issue has been already taking a long time, you are not the only player complaining here, and as a standard, each party has 7 days to respond. I do not see any swear in your last post, so I will contact the casino and try my best to resolve your issue as soon as possible. Now I would like to invite CasiGO Casino's representative to join this conversation and participate in the resolution of this complaint.

One more note - we are not able to force any casino to reply and to cooperate in resolving complaints.

Dear CasiGO Casino,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Dear kiwi4444,

I was provided with the information about a mistake on the casino's side (outside this open thread).

Your payment was already re-issued with the correct details.

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal or an update.

Please let us know as soon as you receive the payment.

so yaa i got my money at last they made a mistake and i have to suffer, now they are not unloaking my account lol

Thank you, kiwi4444, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru