The player from Germany had been receiving constant emails from the casino, even though he had unsubscribed from their services. Additionally, the player had sought damages of 1,000 EUR for this issue. The player had contacted the casino directly to resolve the issue but had received no response. We contacted the casino to understand why the player was still receiving promotional emails. The casino had responded, stating that the player's email had been removed from their database, but due to pre-scheduled campaigns, he might have still received some emails. The player had insisted on his compensation, but we had explained that we could not penalize the casino for sending spam, nor could we ask the casino to compensate him. We had suggested the player adjust his email settings to prevent further emails from the casino.
Cashalot Casino - Player is receiving unwanted emails from the casino.
Amount: €1,000
Cashalot Casino
Safety Index:Very lowUnjustified complaint
REJECTED
Case summary
The casino consistently sends me emails, even though I have unsubscribed from the casino and prohibited them from sending me any further emails.
I have previously opened a ticket regarding this issue. I implore you to assist me in stopping this harassment once and for all!!!
In addition, I'm demanding damages amounting to 1,000 EUR!!! (Art. 82 DS-GVO)
Please assist me with my case!
Many thanks!
PS: Attached, you will find just a small selection of the numerous emails that I have again received from Cashalot.
Dear schorle19,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashalot Casino.
While we can't ask the casino to compensate you, we'll try to contact the casino and try to work on a more permanent solution to unsubscribe you from receiving promotional offers.
- Before we contact the casino, could you please advise if you contacted the casino directly yourself since your previous complaint was closed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hello Tomas,
Currently I have not contacted the casino directly because I know from my own experience that the casino does not respond. Please contact the casino directly.
I would still like to ask you to claim compensation!
I would like to draw your attention again to the fact that I already had an old complaint about this topic on your portal.
Best regards!
Please understand we contact the casino in situations after players' attempts to resolve the issue were unsuccessful.
Keep in mind we can't and won't ask the casino to compensate any damages made to you.
Please contact the casino directly first, and if the issue persists, we'll do our best to help.
Hello Tomas,
Today I contacted Cashalot directly via email regarding multiple spammings and submitted my claim for damages of EUR 1000 in accordance with Article 82 GDPR.
Best regards,
spritzer19
Has the casino responded, or have you received any feedback on your request?
Please, forward your correspondence with the casino to my email at tomas@casino.guru
Hallo Tomas,
ich habe auf meine Anfrage bei Cashalot keine Antwort bekommen.
Ich werde Dir die Korrespondenz an Deine angegebene E-Mail weiterleiten.
Hier schon mal vorab den Inhalt meiner E-Mail:
Ladies and Gentlemen,
I hereby claim damages in the amount of EUR 1,000 for the repeated, multiple sending of spam emails according Article 82 GDPR.
I have already asked you several times in the past to stop sending me e-mails! I have also asked you via Casino-Guru not to send me any e-mails anymore.
I have received multiple spam emails from you again in the last few days! (see screenshots)
I therefore demand that you pay me damages in the amount of EUR 1,000 in accordance with Article 82 GDPR without any delay.
Yours sincerely
Roger ****
Hello Tomas,
As I already stated in my last message, the casino is not responding.
Instead I get more spam emails.
This is an absolute disgrace.
Best regards,
spritzer19
Thank you very much, schorle19, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
I've been bothered with intrusive spam again the last few days. This has to end now.
I also insist on my compensation!
Hello schorle19,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Cashalot Casino to join the conversation and participate in the resolution of this complaint.
Dear Cashalot Casino,
Could you please provide an explanation as to why the player is still receiving promotional emails? They had already made a request to stop receiving these emails 7 months ago, and you had asked the player to be patient. However, we find this behaviour abusive since it still hasn't been resolved.
Kind regards,
Tomas
Casino.Guru
Hello Tomas,
I have received further emails from Cashalot. The casino just won't stop harassing me.
That's why I request the casino to send further emails.
I also demand that Cashalot pay me damages of EUR 1,000 in accordance with Article 82 of the GDPR.
Best regards,
spritzer19
Hello, Tomas !
Thank you for inviting us to solve the problem.
Dear schorle19 your mail has already been removed from our database. Unfortunately, special offer campaigns (mailings) are generated by us in advance and therefore you may still receive some emails from us. Also, in every email we send, there is an option to unsubscribe yourself and also, there is a support team that can help you with any issue.
I am very sorry that this situation has happened to you.
Best wishes,
Affiliate Manager
Marina R***
Hello Marina,
I had already asked several times in the past in the live chat to be deleted from your mailing list. I also used your unsubscribe link in the emails, but continued to receive your emails.
I also asked you here on Casino-Guru months ago to stop sending me emails. You then gave me a binding declaration that I had been deleted from your mailing list.
Nevertheless, I was sent advertising emails again afterwards.
I've finally had enough! This has nothing to do with an oversight, but rather a penetrating nuisance on your part! A simple apology is no longer enough for me!
I ask you one last time not to send me any more advertising emails, otherwise I will contact my lawyer. I also demand that Cashalot pay me damages of EUR 1,000 in accordance with Article 82 of the GDPR.
Best regards,
spritzer19
Dear schorle19,
I discussed this case with my team and unfortunately, we have to reject it as unjustified. Firstly, we cannot penalize the casinos for sending spam. Secondly, as previously explained, we are unable and unwilling to ask the casino to compensate you for any damages incurred. Despite our efforts to convey your concerns to the casino, we are unable to intervene any further.
We can only suggest that you adjust your email settings to prevent further emails from the casino, such as automatically moving them to the trash. Another option could be to exclude yourself from gambling at the casino, which would prevent them from sending you any promotional materials.
I apologize for not being able to assist you further in this matter.
Best regards,
Tomas
Casino.Guru
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