The player from Spain has been accused of having his card linked to another person’s account. We closed the complaint twice as ‘unresolved’ because the casino failed to reply.
Cash Cabin Casino - Player’s account has been closed.
Black points: 23
Amount: ??
Cash Cabin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
6 months ago
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4 years ago
Translation
THE ACCOUNT HAS BEEN CLOSED BY MEANS OF FRAUD IN ITS DATABASE
I HAVE REQUESTED TESTS ABOUT IT. BECAUSE I SEEK A VERY VERY ACKNOWLEDGE EVEN WHEN IT IS NOT TRUE.
Dear Antonio
Please note that your bingo account has been linked to accounts in our fraud database.
Due to this your account has been closed.
Kind Regards,
Neesha
Banking Officer
Office Hours: Monday to Friday: 08:00 to 16:00 (GMT)
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4 years ago
Dear Antonio,
Thank you very much for submitting your complaint and forwarding all the relevant communication between you and the casino. I’m sorry to hear about your troubles. Please, could you confirm that none of your finances have been confiscated? Then, I will contact the casino and ask for evidence that would explain why they have closed your account. I believe I will help you with this case and I will do my best to do so as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
No, in this sense I must inform you that no money has been confiscated from me.
The interesting thing about this situation that I have requested, that evidence of the fraud accusation be attached to me. And the response of the Casino has been quiet by response
No, in this sense I must inform you that no money has been confiscated from me.
The interesting thing about this situation that I have requested, that you attach proof of the fraud accusation. And the response of the Casino has been quiet by response
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4 years ago
Dear Antonio,
Thank you very much for your quick reply. I contacted the casino.
Hopefully, together, we will be able to help you as soon as possible.
Best regards,
Petronela
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4 years ago
We would like to ask the Cash Cabin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
For my part, I have nothing to hide I am a serious player, and I would like the casino to prove such accusation. Naturally with evidence, also if casino Guru, if the circumstances arise I can provide evidence that all the income that has been made is correctly legal and I can prove them with the notes reflected in my account or in the VISA settlements.
Cash Cabin Casino, please show the evidence of such accusation, you have a very good reputation, do not spoil it by saying LIES
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4 years ago
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I have returned to the casino chat to remember that you have to respond and prove such accusation.
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4 years ago
Translation
it seems that the silent one by answer, then it is shown that the accusation is FALSE
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
We have tried to contact the casino via several emails (sent to 'info@bingocabin.com' and 'info@cashcabin.com') and the live chat, but unfortunately, absolutely no response.
The casino can reopen this complaint anytime.
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4 years ago
We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
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4 years ago
Translation
Hi. A server only wants two things
THE FIRST: That the casino demonstrates with the evidence that the accusation of fraud has.
THE SECOND: As long as it says that it has been a misunderstanding, this situation would be terminated.
Thank you
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4 years ago
Translation
email, addressed to GURU, regarding the complaint raised.
Complaint ID: 6682 --- CONTRIBUTIONS
ANTONIO MORENO SOLER
Wed, Dec 25 15:06 (22 hours ago)
for info
Hi
I would like to comment a few things in relation to the complaint made
1. I have been accused of fraud, the cesino has not provided any evidence excusing himself in that he cannot provide information from third parties
2. I think it is an excuse, intolerable in the face of such accusation towards me
3. I can understand that yes, no answer the complaint closes, but there is a very serious accusation against my person who is FRAUD. (although they have not been able to prove it) I believe that CASINO GURU should make some qualification in relation to such accusation
4. What is the regulatory body of this casino, it would be convenient to inform the corresponding authorities in the case of such accusation
TRANSLATED:
Complaint ID: 6682 --- CONTRIBUTIONS
ANTONIO MORENO SOLER
Wed, Dec 25 15:06 (22 hours ago)
for info
Hi.
I would like to comment some things in relation to the complaint presented
1. I have been accused of fraud, the casino has not provided any evidence to justify it, since it cannot provide third-party information
2. I think it is an excuse, intolerable before such accusation towards me.
3. I can understand that yes, without answer, the complaint is closed, but there is a very serious accusation against my person who is FRAUD. (although they have not been able to prove it) I think CASINO GURU should make some qualification in relation to this accusation
4. What is the regulatory body of this casino? It would be convenient to inform the appropriate authorities in case of such accusation.
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4 years ago
Dear Antonio,
I’m very sorry that I couldn’t help you more with this complaint. I have tried several ways to contact the casino via emails and live chat, but unfortunately without any results. The complaint has been closed but remains on our website as unresolved with an impact on the casino’s rating.
If you still wish to continue with this case, I would recommend you, to contact Antillephone License Validation by following this link:
https://validator.antillephone.com/validate?domain=m.bingocabin.com&seal_id=c0827951134f07d56e57de5ff2d568225da2cbf274e2be6c8b2a115add7827cfc3bec5e63c49628aa5faa322622a6725&stamp=61eb8abc22763db2421fad9c4dee46ec
"Please keep in mind that Antillephone should only be contacted by players when they believe an Оperator is in breach of their license. All disputes with an Оperator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Оperator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the an Оperator website." Please if you need any help, do not hesitate to contact me.
In the same time, I will switch the complaint back to casino and give them another 7 days to reply. There is a chance, after my last conversation with the Live chat, that the casino will response this time.
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4 years ago
Translation
Thank you, Petronela to you and GURU casino for helping me, and the interest you have put, I want you to understand my insistence on this complaint because it is very serious.
P.S. Please can you provide me the link by email since I can not access Thank you
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4 years ago
I have sent you the email with all the relevant information just now. Please if you need anything, do not hesitate to contact me.
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4 years ago
We would like to ask the Cash Cabin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
If, after all the opportunities given to the Cash Cabin casino, to prove the accusation of fraud and continue with the silence by response, I WILL UNDERSTAND THAT SUCH ACKNOWLEDGMENT DOES NOT EXIST AND THAT THE SERIOUSNESS IN THE SCORE OFFERED BY CASINO GURU, SHOULD BE REPLACED BY ASSUMPTION FALSE ACCUSATION.
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