The player from Canada has made a typo in the first name by mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.
Captain Spins Casino - Player has submitted incorrect personal data when registering.
Amount: Can$450
Captain Spins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Captain Spins Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
I requested a withdrawal of 450.00. They ask for a copy of picture ID and a credit card statement both of which I have sent numerous times. All they say is what I am sending is not acceptable so I send a different credit card statement still not acceptable. When I signed up I make some typo's my first name and my postal code. I asked them to correct these many times but they have never done so and I believe they are refusing my payment for this reason. Extremely frustrating and unacceptable.
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3 years ago
Dear Janet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all the online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.
If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
They have corrected my information. Just waiting for them to approve my withdrawal.
Thank you
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3 years ago
Perfect. Thank you very much, Janet, for the update. Could you please keep me informed about any developments?
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3 years ago
Hello
I received an email confirmation stating my withdrawal is approved.
Thank you
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3 years ago
Thank you very much, Janet, for the update. I will leave this complaint opened until your further confirmation regarding successful transfer.
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3 years ago
Hello Janet,
Have there been any developments since our last conversation?
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Janet, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
