Home Complaints Captain Spins Casino - Player has submitted incorrect personal data when registering.

Amount: Can$450

Captain Spins Casino - Player has submitted incorrect personal data when registering.

Captain Spins Casino
7.1/10 Good reputation
Submitted: 07 Apr 2021 | Case opened
Current status

Waiting for player to reply

5d 10h 30m 59s

Case summary

6 days ago - 08 Apr 2021

The player from Canada has made a typo in the first name by mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification.


I requested a withdrawal of 450.00. They ask for a copy of picture ID and a credit card statement both of which I have sent numerous times. All they say is what I am sending is not acceptable so I send a different credit card statement still not acceptable. When I signed up I make some typo's my first name and my postal code. I asked them to correct these many times but they have never done so and I believe they are refusing my payment for this reason. Extremely frustrating and unacceptable.


Dear Janet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all the online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru.  

Thank you in advance for your reply.

Best regards,



They have corrected my information. Just waiting for them to approve my withdrawal.

Thank you


Perfect. Thank you very much, Janet, for the update. Could you please keep me informed about any developments?



I received an email confirmation stating my withdrawal is approved.

Thank you


Thank you very much, Janet, for the update. I will leave this complaint opened until your further confirmation regarding successful transfer. 

Janet has 5d 10h 30m 59s to reply