Captain Cooks Casino - Player’s deposit has never been credited into his account.

they just take the funds and put me into the waitlist for thier junk support bullshit,,,i should of never joined any of the sites in that chain they been spamming me ever since under new accounts daily with void promos,,like so..thx

Dear tyruszaback,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated.

In the meantime, could you please confirm, whether you contacted the casino using the provided email address?

Thank you very much for your understanding.

Best regards,

Kristina

Dear Tyruszaback,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.