CampoBet Casino - The player struggles to verify.

Hello, this is going to be a long message. I really hope that with your help I can finally verify my account and pay out the money. First of all I would like to point out that I have had my campobet account for over two years. During this period no one wanted any verification from me, because of course I was a losing player, although I made a few withdrawals. In the last 3 months I have won over 21500 zł (5000€) mainly betting on sports. I managed to withdraw 1500 PLN, further withdrawals were stopped, I got a betting limit (1€) and they asked me to verify my account. The procedure started on 14.04, since then I sent them my ID, revolut account statement, bank statement, screenshot from muchbetter app and muchbetter statement. I also sent a picture of the debit card I used to make the deposit, they asked for a picture of another card which is a virtual card in the revolut app and cannot be photographed or even screenshotted in the app. So I took a screenshot of the card details with another phone. Suddenly now after a month they still want a picture of a card that doesn't physically exist!!! They didn't like the bank statement as a scan, so I took a picture and sent it. Suddenly they ask me for a photo of a card that I used there many months ago and which has not been used for my current winnings. This card is already blocked and destroyed, I sent campobet an official email stating that the card is no longer active. campobet wants a document confirming that the card is inactive, unfortunately revolut does not issue such documents, they only send an email with the information. I have confirmation from revolut support that they do not issue such documents. To sum up, campobet has already received all the necessary information and even more to verify my identity, but they are dragging it out indefinitely hoping that I will lose the money accumulated on my account. I can send you all the emails I have listed

with campobet and proof that I have given them all the necessary documents. I am really asking for help from your side, please. 

Hello dawidjason,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CampoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which documents are already approved? Is the card required to be verified only? How did the casino react when you told them about the virtual card?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Regarding the virtual card

In one of the emails they said I should send a photo or a statement showing the card number and my details and address. I sent them such a statement. I also sent them a document with a list of all my cards in the revolut app with a confirmation that they belong to me. All I got in reply was a request for another document - a statement from my main account (I sent it to them) and a photo of a card I don't use, because it is blocked. I can send you the whole conversation with campobet, it would be best if you provide me with an email address to which I can forward emails from them. The last message I got was on 31.05 asking me to send a document confirming that one of the cards is inactive and a picture of both sides of the virtual card (lol)

Hello dawidjason,

Please forward any additional evidence to nikolas.b@casino.guru.

Hello Nikolas, I sent the emails.

Is something going on with the case?

Now they want a screenshot from me of the muchbetter with the wallet number visible. I have previously sent them a screenshot and a statement of my muchbetter account. There is no wallet number there, the wallet is identified by phone number and email address....

Thank you dawidjason for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, dawidjason,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite CampoBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear CampoBet Casino Team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account and withdraw his funds?

Thank you in advance for providing the information.

Hello Bronislav. After your intervention my account has been verified. 6000 PLN has already reached me, I hope there will be no problems with further payments. Thank you kindly for everything, I know that without your help this case would have dragged on much longer.

Great news, dawidjason! Good to see progress.

At this point, I sincerely believe it should only be a matter of time before your receive all your disputed funds.

However, I would like to keep this complaint open until your confirmation of the successful withdrawal of all disputed funds, or an update.

Please let us know as soon as you receive the remaining payments.

Dear dawidjason,

Could you please provide us with an update? Did you receive all your disputed funds? I am extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or do not require any further assistance, based on available information, we will consider this complaint resolved.

Thank you, dawidjason, for your previous confirmation of the resolved verification and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru