CampoBet Casino - Player’s KYC verification has been delayed.

Dear Team.

I am here to get your help even though I saw some previous complaints regarding the same matter on campobet.

I am basically unable to finish the KYC process, even tho I provided multiple times the documents requested ( a simple POI and POA ).

I have provided copies of my ID card and Bank statements from the biggest land based bank in malta in PDF mode as they requested however the situation is still not changed as they say I provided screenshots.

I have more than 10 years experience in Igaming and believe me I have provided documents in perfect resolution and status to speed up the process however this dodgy company keep rejecting.

They keep saying I will be nformed by email however nothing has arrived.

Let me know what evidence I have to provide to you in order to tackle this non serious company and finish this big mess for only 80 euros.

regards

Hello DomenicoPalermo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CampoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi,

Thanks for your reply,

The ongoing process goes up from the14th July 2024. I have provided immediately the ID and the proof of address, where the first one has been approved immediately but the proof of address has been rejected multiple time with the same excuses "the document is not a PDF format. My bank statement is coming directly from the BOV account. The last contact I had with them was on their live chat on 26/07 and they said I will receive an email. Guess what ? Nothing received.

Once again my proof of address is a genuine pdf bank statement also already approved by many other online operators.

Hello DomenicoPalermo,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear DomenicoPalermo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.