Cafe Casino - Player's account is allegedly rigged by casino.

Cafe casino has continuously rigged my account. They make it so I have no chance to win. I have several phone recordings on the screen being locked out so I can’t see it, manipulating the spins by barely rotating and/or letting it spin until they hit the spin button again so that it’s a different outcome. You can see it on the screen where it’s pressed again while you’re playing. I’ve tried to make other accounts after this happened. I know I’m not suppose to but I had no choice if I wanted a fair playing field. But I know exactly when they alter that account because it starts to act like my original account where they have altered every aspect of my gaming experience

I reach out & I get a email that says acknowledgement & nothing else. It’s automated. Apparently I had chargebacks that I wasn’t aware of back in 2022 & I paid that in full as soon as they told me.

They have no reason to be shady

***It says my files are too large but I can

Dear trentoncp,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to kristina.s@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

I sent a couple e mails to you of screen recordings. You can’t deny those videos. Licking me off instantly when I hit 3 scatters, them clearly clicking the spin button to stop in my game while I play & the screen going blank & awarding nothing isn’t proof?

Thank you for your reply, trentoncp. A short video recording doesn't prove that games are rigged. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.