The player from Pennsylvania deposited $20 and attempted to withdraw $22 but received an email claiming he violated terms by creating multiple accounts, which he denies. His account is permanently banned, and his funds are seized.
Cafe Casino - Player's account has been closed and funds confiscated.
Amount: $20
Cafe Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 18h 53m 8s
Case summary
5 hours ago
Public
Public
17 hours ago
I deposited $20 yesterday and played for few games and decided withdraw $22. And this morning I got an email that I violated terms by creating multiple accounts which I never did. They now seizure my money and permanently banned my account. All they say now is that decisions are made and will not be changed.
Public
Public
5 hours ago
Dear kyjtang,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with the help of a casino promotion?
Thank you very much in advance for your reply.
Best regards,
Tomas
kyjtang has 6d 18h 53m 8s to reply
