Cafe Casino - Player's account has been closed and funds confiscated.

I deposited $20 yesterday and played for few games and decided withdraw $22. And this morning I got an email that I violated terms by creating multiple accounts which I never did. They now seizure my money and permanently banned my account. All they say now is that decisions are made and will not be changed.

Dear kyjtang,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with the help of a casino promotion?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kyjtang,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.