Cafe Casino - Player faces issues due to casino’s interruptions.

Losses occurred in 2-3 weeks 09-01-2024-09-27-2024 was informed a week ago casino suffered from game interruptions without apology during this time frame there were no warnings or banners up to let customers know casino won’t acknowledge my chats anymore

Dear kelliecody2023,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cafe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Yes I can also send you an email from one of the other casinos all 4. Experienced game interference all of them sent apology in app messages with a very small amount of rewards points I believe around $20.

for weeks I had contacted all of the casino telling them there was something wrong was told over and over to clear my cache.

I know this email is not from cafe. They must clear the apps messages cause that one is gone. I lost deposit after deposit would contact customer service who would not give any cash back. Only only 25% deposit bonuses and would tell me to keep depositing as it increases my chance for $10 in free play. It’s a scam. Seriously.

Dear KellieCody2023,

Thank you for reaching out. If there has been an issue with a specific game, please note that the casino is not directly responsible, as the game provider manages the functionality of their games. We recommend contacting the game provider for further assistance.

Additionally, any form of compensation is at the discretion of the casino, as they are not at fault in this situation.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Best regards,

Nick

Dear kelliecody2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m good please close.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.