HomeComplaintsCadoola Casino - The player's withdrawal is delayed.

Cadoola Casino - The player's withdrawal is delayed.

Amount: €400

Cadoola Casino
Safety Index:Very high
Submitted: 01 Feb 2022 | Case closed : 16 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for almost 2 weeks. The complaint was rejected as the player stopped responding.

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Public
2 years ago
Translation

Hello, I have had a payout of 400 euros in the above casino since January 21, 2022. According to the casino, a processing time of 3-5 working days is provided for a payout.

Meanwhile, this casino puts me off every day that my money is paid out but nothing happens. I'm asking for your help

Kind regards

mcwenner

Automatic translation:
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2 years ago

Hello MCWENNER,

Thank you very much for contacting us and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request from the casino? Is your account already verified? If yes, could you advise since when? Did you use any bonus to accumulate your winnings?

Please note that we always recommend to wait at least 14 day for your first withdrawal from a casino to arrive as the player verification may take up a while, so if it's the case, I would only recommend you to be patience.

Looking forward to your answer.

Regards,

Nick

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2 years ago

Dear MCWENNER,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any response within the next 7 days.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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