The player's withdrawal is delayed for almost 2 weeks. The complaint was rejected as the player stopped responding.
Cadoola Casino - The player's withdrawal is delayed.
Amount: €400
Cadoola Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have had a payout of 400 euros in the above casino since January 21, 2022. According to the casino, a processing time of 3-5 working days is provided for a payout.
Meanwhile, this casino puts me off every day that my money is paid out but nothing happens. I'm asking for your help
Kind regards
mcwenner
Automatic translation:
Public
Public
2 years ago
Hello MCWENNER,
Thank you very much for contacting us and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal request from the casino? Is your account already verified? If yes, could you advise since when? Did you use any bonus to accumulate your winnings?
Please note that we always recommend to wait at least 14 day for your first withdrawal from a casino to arrive as the player verification may take up a while, so if it's the case, I would only recommend you to be patience.
Looking forward to your answer.
Regards,
Nick
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