BUSR Casino - Player’s winnings have been reduced.

I won $460.50 but only qualified to receive $150.10 based on the fact that they cap winnings at 300-1 for certain lower tier racetracks. I was then charged $5 to withdraw my remaining $180.62 balance which will only take about two weeks to DIRECT DEPOSIT into my checking account; worst gambling site out there.

Dear Enrique,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting? Have you played in the casino section as well, or sports only?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Enrique,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.