Richard Casino - Player struggles with document verification.

Hallo,

Ich habe jetzt schon ein paar mal meine Einzahlungsbestätigung und meinen Kontoauszug bei dem Richard Casino hochgeladen und immer kommt die Rückmeldung dass dies kein Einzahlungsnachweis ist obwohl es ein original Kontoauszug meiner Bank ist und ein Screenshot von der Einzahlung.

Dear christine1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Richard Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the requirement to provide a deposit proof is necessary as part of the verification of your casino account?
• Could you please explain what the disputed amount of 300€ represents in this situation?
• Could you please share with me your communication with the casino, including the deposit proof submitted to the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.