Richard Casino Review

The player from Australia is voicing complaints about a casino that closed his account, returned only a portion of the money owed, and demonstrated inconsistent communication. His account, though initially verified, was unverified before a planned withdrawal.

The player from Australia had won prizes on "Wheel of Fortune" bonus spins at Richard Casino. However, the casino denied the wins and refused to acknowledge the relevant screenshots provided by the player. She had sought assistance in understanding the casino's response. The player provided further details and screenshots to support her claim, which prompted the Complaints Team to invite the casino representative into the conversation. The casino thoroughly reviewed the user's issue again and eventually offered compensation to the player. The player accepted the offer, leading to the successful resolution of the complaint.

An Australian player had struggled with account verification at a casino. Despite multiple attempts at submitting proper documentation, the player’s ID was rejected for being 'cropped.' Further, it had been claimed that another account had been used on the player's device, which led to a denial of the $200 winnings. The casino resolved the issue and paid the player's winnings. The complaint had since been marked as 'resolved'.

The player from Canada had faced an issue where his withdrawal request had been denied despite it visibly being processed. The casino had claimed that the player's winnings had been returned to the account and wagered without his knowledge. The player had insisted this was not true as there was no transaction history to prove it. The player had also claimed not to have received any email notification about the cancellation of his withdrawal request. However, we had concluded that it was the player's responsibility to check their balance before playing. Since the casino had returned the money to the player's account and it was used to play, the casino was not obligated to offer a refund. The complaint was therefore rejected.

The player from Austria had had an issue with Richard Casino regarding a withdrawal of 1,750€ from his winnings. The casino had cancelled the withdrawal, deducting 1,060€ due to a rule that stated winnings from bonuses were capped at 10x the bonus amount. The player had argued that he used a deposit bonus, not a free bonus, and there should have been no max win limit. After the Complaints Team had reviewed the case and communicated with the casino, it was confirmed that the player's winnings had been adjusted in accordance with the casino's bonus terms and conditions. The player had been advised to thoroughly review bonus terms and conditions in the future to prevent similar issues. The complaint had been classified as rejected - Unjustified as the casino acted in accordance with the casino's bonus terms and conditions.

The player from Austria had unsuccessfully deposited €500 at the Richard Casino. Despite being a high stakes player with a VIP manager, the player had not received help in recovering the failed deposit, while also struggling with a gambling addiction. We had advised the player to contact their payment provider and stop any further deposits until the issue was resolved. However, due to the lack of response from the player to our messages and questions, we were unable to proceed with further investigation or offer potential solutions. Therefore, we had to reject the case.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had attempted to gather more information about the player's withdrawal status and whether they had an active bonus. However, the player did not respond to the team's inquiries. As a result, we were unable to further investigate the issue and had to reject the complaint due to lack of necessary information.

The player from Germany is having withdrawal issues with Richard Casino. Despite providing proof of payment repeatedly, these were rejected and the withdrawal of 2185 euros has been canceled four times. The player later confirmed he received his winnings, therefore, we closed this complaint.

The player from Germany had an issue with a deposit of 50 Euros from his N26 account to an online casino. The deposit had been rejected by the casino without any explanation, and the funds were not credited to his player account. The player had to contact his payment provider to get the money returned. The player reported the issue to us, and we had suggested he wait for the payment provider's investigation. The player later informed us that the money had been returned to his casino account, marking the issue as resolved.

The player from Russia registered at the casino, deposited funds and claimed a bonus. However, they faced game restrictions due to their country of origin and tried to circumvent block and had their account blocked. They've submitted the required documents and are now requesting a refund of his deposited funds. After gathering the necessary information we were forced to reject the complaint as unjustified.