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OverviewBonusesUser reviews48Safety Index explainedDiscussion16Payment methods35
Richard Casino Review
When reviewing and assessing Richard Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Based on our evaluation methodology, Richard Casino scored a Very high Safety Index of 9.2, which means it is one of the best online casinos on the web in terms of player safety and fairness. Read our Richard Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – Richard Casino fairness and safety
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Richard Casino, we meticulously evaluated and analyzed the Terms and Conditions of Richard Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Based on our estimates or gathered data, Richard Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Richard Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Richard Casino has attained a Very high Safety Index of 9.2. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: As far as we are concerned, Richard Casino is related to 4 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Richard Casino.
Terms and Conditions of Richard Casino
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Richard Casino during our review.
Player complaints regarding Richard Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found no relevant complaints about this casino.
User feedback and reviews of Richard Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Our database has a total of 47 user reviews of Richard Casino, giving it a Great User feedback rating. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company information
Richard Casino is owned by Hollycorn N.V., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Richard Casino is licensed by Curaçao Gaming Control Board in Curaçao.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 4,000 per day
No win limit
EUR 10,000 per week
EUR 30,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Richard Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
Finnish
Italian
French
Arabic
Norwegian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Richard Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Richard Casino as average.
Casino games and slots available at Richard Casino
Players can enjoy these types of casino games at Richard Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 114 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, iSoftBet, Amatic, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, Spinthon, Reevo, Bitpunch, Mascot Gaming, Spinoro, Four Leaf Gaming, Amusnet (EGT), PGsoft (Pocket Games Soft), Reel Play, 100HP Gaming, Max Win Gaming, OctoPlay, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, 4ThePlayer, Tornado Games, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, SpinOn, RevDev, Backseat Gaming, Bulletproof Games, Ad Lunam, Reflex Gaming, BF Games, Ace Roll, Spribe, Gamomat, TrueLab Games, NowNow Gaming, RAW iGaming, Bang Bang Games, SlotMill, Onlyplay, Nucleus Gaming, VoltEnt, Leap Gaming, Gamebeat, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Retro Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, InOut, Barbara Bang, Clawbuster, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.
Richard Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 8 bonuses from Richard Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated Richard Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(35)
Payment methods (35)
Withdrawal limits
per month
€30,000
per week
€10,000
per day
€4,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(7)
All website languages
EnglishFrenchGermanItalianArabicFinnishNorwegian
English customer support
English live chat
Game providers
Show all
(114)
Game providers (114)
Casino screenshots
Positives
Good monthly withdrawal limits
Deposit, play and withdraw in Bitcoin
Live chat support is available 24/7
Huge selection of game providers
Wide range of currencies
Negatives
Many restricted countries
Not all payment methods are available for all countries
Interesting facts
Live chat support uses the auto-translate feature for some languages
Small international casino
Deposits need to be wagered 3x before a withdrawal is requested
Browse all bonuses offered by Richard Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(48)
User reviews of Richard Casino
This is a place to share experience with Richard Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
great casino have cashed out multiple times with same day money in my bank, fast support with the team on both ends with online and my manager
great casino
fast cash out
manager always supports new bonuses
easy to navigate
Richard Casino
Dear shanecrowe57620,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve had such a smooth experience with our fast payouts and support team. It’s great to know that both our online support and your manager have been able to assist you quickly.
We truly appreciate your trust and loyalty — enjoy your time at our casino!
I really enjoyed playing on this site. Navigation was easy and is a platform many cookie cutter casinos use. I actually won $4k CAD and wanted to withdraw it. I had only made a few deposits so I wasn’t sure if they would ask for Verification. Sure enough they did and cancelled my withdrawal back to my balance. Identification and address approval was no problem then came verification of my Payment. Sent anything and everything I had(PDFs, screenshots, email receipts from transaction) and it was all rejected. They had an issue with how my Bank of Montreal statement was formatted. It did not comply with their requirements. How in F$&?! Name am I supposed to change the format? Ask the bank to change their system. These people are nuts or they are doing on purpose to delay payment. In the end I blew my whole balance that I built up to 10k CAD because they said they will not accept the statement as formatted. My bank won’t change the statement and I was about to explode trying to explain over and over that I can’t produce documents that are not available. Cancelled account. Good riddance.
RichardCasino will have a canned response like below in like Michael123’s review. You may or may not have an issue of verifying documents but realize it’s not worth depositing with them if there is the possibility they won’t accept official documents that are not formatted how they like. They will not work with you, they will not provide an example or facsimile of what they have accepted in the past. They will just reject your documents over and over again until you give up!!!
Nice website layout
Huge selection of games
Support was quick to answer chat
Verification was a disaster
Use impossible standards for payment verification
Not willing to work with you on a solution
Would not send transcripts of chat conversations
I see others have had the same issue with document verification and felt hopeless to get money out.
Rejected proof of payment other casino approved just last week. Much bigger casino but still GCB so they would have same verification standards
Richard Casino
Dear Wilder1999,
Thank you for taking the time to share your experience — even though we’re genuinely sorry to hear how things turned out.
We completely understand how upsetting it must be to win a significant amount and then face repeated obstacles during the verification process.
While we do have strict verification requirements in place to meet legal and regulatory standards, we also recognize that this process can sometimes feel overly rigid. However, if the document is not suitable, unfortunately, we are unable to confirm it. Your frustration is understandable, and we’re truly sorry that you had the difficulties..
We also regret that this situation led you to close your account after what started as a positive experience.
We never want any player to feel ignored, dismissed, or that they’re not being supported — and we’re genuinely sorry that’s how this felt.
Should you have any additional questions or concerns, please do not hesitate to reach out to us.
Richards Casino is very nice and of high quality. Everything works perfectly thanks to the great customer support. If every casino had one like this, it would be fantastic. Now, when it comes to withdrawals, WARNING: ONLY POSSIBLE ONE TIME WITHIN 24 HOURS! I think that's insane! Never experienced or seen anything like this before... I was extremely disappointed when I tried to make my withdrawal to two accounts, and now it's stuck until the 24 hours have passed. So, everything's fine, but this? A huge minus for this casino.
Richards casino ist sehr schön und hochwertig gemacht, eigentlich klappt alles tip top dank dem mega kunden support..hätte jede casino so eins wäre traumhaft. Nun wenn es zum auszahlung kommt ACHTUNG nur 1 MAL INNERHALB 24H MÖGLICH! Finde ich ein wahnsinn! Noch nie erlebt oder gesehen..es hat mich brutal enttäuscht als ich meine Auszahlung auf zwei Konten machen wollte und jetzt steck es fest bis die 24h vergangen sind. Also alles tip top aber das? Gewaltiges Minus für diese Casino
Great customer service, Skrill payouts are amazing, nice visuals
Kundedienst mega, Auszahlung auf Skrill absoluter hammer, Visuelle nice
1 CASHOUT A DAY
1 CASHOUT AM TAG
Richard Casino
Dear ReMar222,
Thank you so much for your kind words about our casino – we’re thrilled to hear that you enjoyed the quality of the platform and that our customer support made a positive impression. Feedback like yours truly motivates our team!
We also really appreciate you pointing out the withdrawal limitation. We understand how frustrating it can be, especially when everything else has gone smoothly. The one-withdrawal-per-24-hours rule is in place for security and processing consistency, but we know it can feel restrictive, and your input is being taken seriously.
We’re constantly working to improve, and honest feedback like yours helps us get better.
This casino is the worst I've ever played at. If you win, your documents for verification are simply not accepted until you've lost everything again.
Das Casino ist das schlechteste was ich gespielt habe wenn man gewinnt dann werden einfach deine Dokumente für das verifizieren nicht akzeptiert bis man wieder alles verspielt hat
The payout simply doesn't work, you have to verify like everywhere else but no documents are accepted, until you lose everything again
Die Auszahlung funktioniert einfach nicht,man soll verifizieren wie überall nur werden keine Dokumente akzeptiert,bis man dann wieder alles verspielt
Just a shitty casino
Einfach nur ein scheiss casino
Richard Casino
Dear michael123mike,
We understand your disappointment, but we want to clarify that verification is a standard step necessary for security and compliance reasons - especially before processing withdrawals.
Document review may take some time, depending on the queue and the accuracy of the submitted information. Rejections are usually due to missing, unclear, or inaccurate data.
We encourage you to double-check the guidelines provided when uploading your documents. If you believe your documents were valid but were not accepted, please contact our support team with your details so we can properly investigate the case.
Thank you for your understanding.
Best regards, Richard Casino Team
Sehr geehrter michael123mike,
Wir verstehen Ihre Enttäuschung, möchten aber klarstellen, dass die Überprüfung ein Standardschritt ist, der aus Sicherheits- und Compliance-Gründen notwendig ist - insbesondere vor der Bearbeitung von Abhebungen.
Die Überprüfung der Dokumente kann einige Zeit in Anspruch nehmen, abhängig von der Warteschlange und der Genauigkeit der eingereichten Informationen. Wenn Dokumente abgelehnt werden, liegt das meist an fehlenden, unklaren oder falschen Daten.
Wir empfehlen Ihnen, die beim Hochladen der Dokumente angegebenen Richtlinien noch einmal zu überprüfen. Wenn Sie glauben, dass Ihre Dokumente gültig waren und dennoch nicht akzeptiert wurden, wenden Sie sich bitte mit Ihren Angaben an unser Support-Team, damit wir den Fall ordnungsgemäß prüfen können.
The games are nice I played to this casino since a few weeks and I appreciated it The promotion frequently offered
The games are nice
Friendly and easy customer services
Richard Casino
Dear Chrii1990,
Thank you so much for your kind words — we’re thrilled to hear you’ve been enjoying your time with us!
It’s great to know you appreciate our game selection, regular promotions, and the support from our customer service team. We’re always working to provide a fun, fair, and friendly environment for our players, and your feedback means a lot to us.
If you ever have any suggestions or need assistance, don’t hesitate to reach out.
Wishing you the best of luck and big wins! Richard Casino Team
Great game selection but very low RTP. I can’t comment on how their withdrawals are because after depositing more than 1500 I haven’t won anything compared to other sites. I chose their Silver wheel bonus on a few occasions and once it didn’t apply and all and the other time it glitched and wouldn’t stop spinning to land on anything, I reloaded the page and the wheel was locked and I was told nothing was won. I got to VIP status quickly but my VIP never responded to my first issue with the wheel. There are plenty of better sites out there where you don’t go through your deposit in 10 minutes without any wins. I don’t believe any of their messages about people having big wins here.
Friendly customer service
Very low RTP
Not awarded bonuses
Richard Casino
Dear casinocat,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and understand your frustration.
All our games are provided by certified providers, and their RTPs are regularly tested by independent auditors to ensure fairness.
Regarding the Silver Wheel bonus, we sincerely apologize for the technical issues you encountered. This is not the experience we want our players to have. Please reach out to our support team with the date and time of the incident so we can investigate and do our best to resolve it.
We also apologize for the lack of response from your VIP manager. This is not up to the standard we aim for, especially for our valued VIP players. We will take this situation into account to process it accordingly and improve the situation in the future.
We truly value your feedback, and we hope you'll consider giving us another opportunity to provide the experience you deserve.
Let me say that the casino has a lot of bonuses, a lot of advertising. I tried to play and deposited 3 times with the bonus. I don't know how the casino can send emails every day about how players are getting huge winnings when the RTP is very low. I played a lot of games and a lot of spins but you don't even get a 5% bonus. It also bothers me that you have almost no choice to get the bonus. All in all, about 30 games. I don't recommend it, another casino that manipulates players with bonuses
Naj povem da ima kazino zelo veliko bonusov,zelo veliko oglaševanja.Probal sem igrati in vložil 3 x z bonusom.Ne vem kako lahko kazino pošilja po pošti vsakodnevno kako igralci dobivajo ogromne dobitke ko pa je RTP zelo nizek.Odogral sem veliko iger in ogromno vrtljajev ampak ne opraviš niti 5% bonusa.Moti me tudi da za opravljanje bonusa nimaš skoraj nič izbire.Vse skupaj okoli 30 iger.Ne priporočam,še en kazino ki manipulira igralce z bonusi
Many games
Veliko iger
Fast KYC
Hiter KYC
Very poor RTP
Zelo slab RTP
Richard Casino
Dear rile15,
Thank you for taking the time to share your experience with us.
We appreciate your recognition of our wide game selection, promotional variety, and fast KYC process. At the same time, we're sorry to hear that your gaming experience did not meet your expectations.
Please note that all outcomes in our games are determined by certified Random Number Generators (RNGs), ensuring fairness and transparency. While we understand that it can be frustrating when luck doesn’t go your way, we want to assure you that no outcomes are manipulated — all players have the same fair chances. We also strive to create bonus offers that suit different types of players.
Should you have any further concerns or need assistance, our support team is always here to help.
Lots of game providers! Nice casino site! Nice live chat! Nothing else, unfortunately! I've already rated many casinos!
Viele Spielanbieter! Schöne Casinoseite! Netter Live Chat! Sonst leider nichts! Habe schon viele Casinos Bewertet!
Chat OK
Chat in Ordnung
casino site good
Casinoseite gut
Fast verification
Schnelle Verifizierung
You get an email bonus which is then no longer valid!
Man Bekommt E-mail Bonus der dann nicht Gültig ist!
No chance to implement bonuses only 10%
Keine Chance Bonuse nur 10% Umzusetzen
RTP Very Bad
RTP Sehr Schlecht
No entertainment value
Kein Unterhaltungswert
Richard Casino
Dear Mr. Ferenzano,
Thank you for contacting us and sharing your concerns.
We regret the disappointment you experienced during your visit to our casino. It is always our primary goal to ensure our guests have a fulfilling and enjoyable experience.
We would like to take this opportunity to clarify that we always strive to present only the most relevant and available offers, tailored to enhance your stay with us.
We can relate to your experience and are truly sorry to hear that luck was not on your side during your last gaming session. We understand how much effort and enthusiasm you put into your game and it is our sincere wish that your future experiences will be more rewarding and enjoyable. In fact, the mechanics of all slot machines are based on chance, and results can vary from session to session.
Your satisfaction is of utmost importance to us. We strive to make your experience as smooth and enjoyable as possible.
If you have any further questions or concerns or need further clarification, please do not hesitate to contact us.
Best regards, Richard Casino Team
Sehr geehrter Herr Ferenzano,
Vielen Dank, dass Sie sich mit uns in Verbindung gesetzt und uns Ihre Bedenken mitgeteilt haben.
Wir bedauern die Enttäuschung, die Sie während Ihres Besuchs in unserem Casino erlebt haben. Es ist immer unser oberstes Ziel, dass unsere Gäste ein erfüllendes und angenehmes Erlebnis haben.
Wir möchten diese Gelegenheit nutzen, um klarzustellen, dass wir uns stets bemühen, nur die relevantesten und verfügbaren Angebote zu präsentieren, die darauf zugeschnitten sind, Ihren Aufenthalt bei uns zu verbessern.
Wir können Ihre Erfahrung sehr gut nachempfinden und es tut uns wirklich leid zu hören, dass Ihnen das Glück während Ihrer letzten Spielsitzung nicht hold war. Wir verstehen, wie viel Mühe und Enthusiasmus Sie in Ihr Spiel investieren, und es ist unser aufrichtiger Wunsch, dass Ihre zukünftigen Erfahrungen lohnender und angenehmer sein werden. Die Mechanik aller Spielautomaten basiert in der Tat auf dem Zufall, und die Ergebnisse können von Sitzung zu Sitzung variieren.
Ihre Zufriedenheit ist für uns von größter Bedeutung. Wir sind bestrebt, Ihre Erfahrung so reibungslos und angenehm wie möglich zu gestalten.
Sollten Sie weitere Fragen oder Bedenken haben oder eine weitere Klärung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Richard Casino? Oh man, this place has got it all. Been playing here for a few months now, and I can’t get enough of it. The games? Toptier. Whether you're into slots or trying to get lucky at the tables, there’s seriously no shortage of options. And trust me, I’ve tried almost all of em. One thing that really stands out is how fast the cashouts are. I’ve had a couple now, and each time, Ive been blown away by how quick they are – like, blink and it’s done. No long waiting around like with some other casinos that make you pull your hair out. Customer service. These folks are on it. I had a tiny issue with my bonus once (I swear, I forgot to verify my phone number and email – classic move), and they sorted me out in no time. You don’t get that everywhere, trust me. The vibe here is just... right. The site is easy to use, everything runs smooth, and it feels like they actually care about giving you a good time. I’ve played a lot of online casinos, but Richard Casino just feels like home.
Friendly support
Fast withdrawals
Cool bonus features
Richard Casino
Dear Mike_Fisher,
Thank you for your feedback!
We are absolutely happy to hear that Richard Casino feels like home to you - that’s exactly the vibe we aim to create for all our players.
It’s awesome to know you’ve been enjoying our top-tier selection of games and that both our quick cashouts and responsive customer service have stood out to you. We know how important it is to get things sorted fast, and it’s great to hear we’ve delivered for you!
We are so glad to have you as part of the Richard Casino family, and we can’t wait to keep bringing you even more fun and excitement.
I didn't immediately understand what I did wrong when using the bonus, but everything was explained to me politely and easily, I understood everything, thank you very much, good service. If I had immediately asked for help in the chat, there would have been no problems at all, great
friendly support
Richard Casino
Dear Lincoln11991,
We sincerely appreciate you taking the time to share your feedback with us!
Your insights are invaluable and play a crucial role in helping us enhance our services and better meet your needs.
Just when I though there was not a new site with any wow factor in Service, Richard Casino came along. I decided to try the platform a few months back and keep playing there due to the it being such a simple well laid out site and with such good games and really polite staff. I like Richard because it has great consistent bonuses and customer centric focus in making sure their customers enjoy their visit and time of casual online gambling and entertainment. The simplicity of the site and functional user friendly layout is a win for me and I am sure for the other numerous visitors. My verification blew my mind with the ease due top providing the right specific items as per the rules and with no hassle or delay. My wins and funds from my withdrawal was there in my account in less than 24 hours. Impressed is all I have to say and for those who want a trustworthy online professional site to their entertainment and casual gambling, Richard Casino is a site and destination online I will highly highly recommend.
Fast withdrawal
quick verification
Very Polite and Friendly service
Service is knowledgeable and fast
Great Platform overall
Very simple layout and great Game
Good Bonuses
Good well balanced RTP on Games
There is Nothing and I mean Nothing Negative about this Richard's Casino
Richard Casino
Dear Ruddyard,
Thank you for your time writing the feedback. It means a lot to us. We are truly delighted to learn that you appreciate the diverse selection of games available to you and found our interface comfortable to use.
Moreover, we are truly delighted to learn that our dedicated support team was able to effectively address your needs. Your positive experience is of utmost importance to us, and we are grateful for the opportunity to serve you.
In addition, we are glad that your verification process was smooth and withdrawl was processed successfully and quickly. It brings us great joy to see our valued customers experience smooth transactions. We sincerely hope to witness your success once more in the future.
We look forward to seeing you again for more good times!
I made a deposit almost 2 weeks ago and it has not reached my account. I was told by their customer service team that this can sometimes happen and to wait 3-5 days for the funds to be returned to my account.
After 5 days, the funds still have not reached either account and I’ve been told to be patient and wait. They advised that they reached out to my bank and confirmed with my bank that they have not.
They refuse to answer my questions around how long this will take to resolve and how precedent cases have been resolved in the past.
Recently I was told to stop asking for updates which I think is completely rude especially when they’ve been avoiding my questions and have told me bold faced lies.
Almost two weeks later and they are making me feel like this is my fault and still continue to ask me to be patient. I’m sure if they were missing $300 for almost 2 weeks, they definitely wouldn’t be patient.
It’s sad that it has come down to this but their customer service is shit, rude and condescending. They literally asked me not to speak to my bank and they would sort this out but haven’t done anything on their end. I’ve also asked for proof that they have actioned ANYTHING on their end and they continue to dodge this.
As a VIP, you’re treated like an idiot. Other options out there that are better than this casino.
Bad customer service
Poor experience
Payment processing
Rude
Liars
Richard Casino
Dear b5v84xby4r,
Thank you for your review.
Firstly, we would like to extend our sincerest apologies for the inconvenience you have experienced regarding the deposit issue. We understand how frustrating this situation must be for you, and we deeply regret for what this may have caused.
We also apologize for the delay in our response. Please rest assured that we have been working diligently to resolve this matter. Unfortunately, it is a complex issue that requires more time and attention to ensure it is handled correctly.
Moreover, we deeply regret that your experience with our customer service has been unsatisfactory and that you have found our team to be rude and unhelpful. Our intention was never to prevent you from contacting your bank, but to ensure that we could resolve the matter internally as efficiently as possible. We apologize if this was not communicated effectively.
Our team is committed to finding a resolution as soon as possible. We value your business and your patience during this time.
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
Be away from this casino and do not try to go further more and be loyal to them. Because the more you play and start to win and get loyal to them the more they neglect you and try to find any reason or excuse to prevent you from withdrawal of your money. even I reach the level 137 out of 176 levels as loyal member and VIP member they seemed to decide to get rid of me by indirect way. They have refused to verify my recent bank card finding any excuse. They even do not review my new uploaded documents to verify the card . Documents are stuck there with pending status and under review for long time now and when I request withdrawal they reject it immediately while their majesty refuse to review my verification documents. their majesty even believe that they are above any kind of criticization and sitting in their tower and do not care neither about whatever I have complained nor about how many times i have complained. All I have asked them about is to review my verification documents. you can imagine. This sounds out as if they have used me up and robbed my money and now it is time to get rid of me. You can imagine this is the way they treat a VIP member with. Now after I have complained against them I expect that they will reject my documents even I have uploaded pdf file about Card confirmation received from Revolut company which issued my virtual card. This document confirms my name the card number, expiry date and address. so there is no excuse to reject the verification of the card.
high wagering x40 and bonus game or free spins with very low outcome
long verification process
no care about their VIP customers
Richard Casino
Dear leobraveheart1,
We appreciate your feedback about our casino.
Firstly, we want to note that we understand how complex and confusing the verification process can be, nevertheless, our support team has done its best to help you in this matter.
We want to bring your attention to that due to our regulations, there are some special rules and requirements for the documents, which can be accepted by us for successful verification. In particular, to verify the card, it should be a photo of both sides of it, where the first 6 and last 4 digits, expiry date, and your name are visible. In the case of a virtual card, it must be a screenshot with all the necessary details.
Moreover, we have rechecked the information regarding the verification process of your profile and want to inform you, that our team is diligently reviewing the documents you submitted, ensuring that they comply with all relevant regulations and meet our quality standards. We regret to inform you that the process is taking longer than anticipated.
Rest assured that our relevant team is giving your document the attention it deserves to ensure accuracy and compliance. We understand the inconvenience this delay may cause you and sincerely apologize for any frustration or inconvenience it may have caused.
Please know that we are committed to providing you with the best service possible, and we appreciate your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to reach out to our support team.
the site runs very well, is top tier, and all the best providers and games closely well-managed site.. fast payout the one-time thing is probably true who knows...when the RTP¨ drop ist steep. i provoke them ( on the surface i fit the profile) and i can't emphasize enough they will try to question YOU and reject your documents to verify your ID...lie here and there about documents being cropped or something along those lines but in the end...they are a legit business under licensed and they value that. customer service is experienced, can be good but also very toxic as they try to induce tilt or mistake from you.. responsible gaming tool which is a very good 1 , deposit limits, lost limit ect
responsible gaming tool
run smooth
games and provider top tier
well managed
verification process can be something else
customer service can lie and purposely try to be toxic
Richard Casino
Dear thedonpitt,
Thank you for the feedback!
We're pleased to hear that you appreciate the quality of our site, including its performance, game selection, and efficient payout process. Ensuring a seamless and enjoyable experience for our players is one of our top priorities.
Regarding your concerns about fluctuations in RTP, please rest assured that we maintain fairness and transparency in all our games. We continuously monitor and adjust our systems to provide the best possible gaming experience for our players.
Moreover, we apologize for any inconvenience you may have experienced during the verification process. While we take stringent measures to verify player identities in compliance with regulatory requirements, we understand that this process can sometimes be frustrating. We assure you that our intention is always to ensure the security and integrity of our platform.
As for the feedback regarding our customer service, it is invaluable to us. We strive to provide courteous and helpful assistance to all our players. We will take your comments into consideration to further improve the quality of our support services.
We hope to continue serving you with excellence in the future.
Last year got a nice experience but this year its terrible. No more interesting. I think that when you win one time , after your always lose . Also, the bonus and cash bonus are interesting but you gonna lose all very fast. Service client and VIP manager are very good but not enough to replace all money you gonna lose.
Service client
Cash back bonus VIP Program
Alot of games
Christmas gift for VIP players
RTP not interesting
Richard Casino
Dear veronika8484,
We appreciate your feedback.
We're truly sorry to hear about your recent experience, and we understand how important it is for our customers to consistently enjoy their time with us.
We strive to provide an engaging and enjoyable experience for all our players, and it's disheartening to know that your recent visits didn't meet your expectations. Nevertheless, we want to remind you that all winnings are random and the mechanics of all slot machines are based on luck. We are sure that you will get your biggest win yet in our casino!
In addition, we are glad to hear that you found our support team and VIP managers as good professionals. Rest assured, we're continuously working to enhance every aspect of our service to provide you with the best possible experience.
Thank you once again for bringing your concerns to our attention.
They are dishonest in their troubleshooting to always reflect that the customer is in the wrong, and 8 know that is a fine line as you are partaking in gambling
Just a greedy entity with no morals
I cleared over 60 levels of their loyalty program when asked where my bonuses are they say I "switched them off" which never happened as I've never even SEEN the button they speak of where you turn your loyalty program bonuses on and off? Why would anyone do that? There's no benefit to it ...
So basically, will pay but largely 8 find this particular casino to be 1/10
Dishonest
No support
Bonus "functionality" attached to its rewards program
3-5 days withdrawal despite what they say
Never felt they delivered
Misleading product
Richard Casino
Dear florenceruingamoana,
Thank you for the review!
We're deeply sorry to hear about your recent experience and the frustration it has caused you. It's certainly not the level of service we strive to provide, and we appreciate you bringing this matter to our attention.
We regret any misunderstanding or miscommunication that may have occurred during your interaction with our support team. Rest assured, we take your feedback seriously and will investigate this issue thoroughly to prevent similar occurrences in the future.
Regarding the issue with the bonus from our Loyalty program, we want to bring to your attention, that you received and successfully played the most bonuses from it. This information is free to check in your Profile -> Promo -> Bonus history tab.
Nevertheless, you indeed missed part of the bonuses due to the disabled "Use bonuses" option. This option refers to any bonuses in our casino, not only the bonuses from the Loyalty program, and is located in the Deposit tab. Thus, you might have turned it off from time to time while making deposits to our site, which also might have been done by mistake.
However, due to technical reasons, bonuses from the Loyalty program cannot be added automatically in case the "Use bonuses" option is disabled.
Your feedback is invaluable to us, as it helps us improve and better serve our customers. We genuinely apologize for falling short of your expectations and for any inconvenience caused.
At first glance, it may seem that Richard Casino is the same casino as most on the Internet, but this is far from the case. I have been playing at this casino for a month now and I can give a fairly accurate review of this site. I hope it will be useful to people who are looking for a casino to play. This site has a very good and professional support service. I don't have to wait for an answer for 10 minutes to solve the problem. I get a reply very quickly and they are always helpful. Always happy to chat. Definitely professionals. Also, this site has unique bonuses. I have seen free spins and cashback bonuses on many sites, but I have not seen the Wheel of Fortune bonus anywhere. This is an extremely cool experience if you are already tired of other bonuses. There is even a chance to win a secret physical gift from the wheel of fortune and I wonder what that might be. I also like the technical stability of the site. I always get bonuses on my deposits, all my bets are settled quickly, the site is always up and never crashes or loads slowly. This is very important to me when choosing a casino to play. I did not notice any serious shortcomings of this site. What could be improved is the list of countries from which it is allowed to play in this casino. After all, the list of countries in which it is forbidden to play in this casino is quite long. On the other hand, this casino is fair, but hopefully players from most countries will have the opportunity to try this high-level service and enjoy playing on this site. I recommend you try it, you won't regret it.
Professional support service
Unique bonuses
Technically stable site
A large list of countries prohibited for the game
Richard Casino
Dear Max_Debil,
We appreciate your detailed review of Richard Casino! We're thrilled you find our customer support prompt and professional. The unique Wheel of Fortune bonus and technical stability of our site aim to enhance your gaming experience.
Regarding the list of countries, we appreciate your feedback. We are continually working to expand our services while ensuring compliance with regulatory requirements.
Thanks for recommending Richard Casino, and we look forward to providing more enjoyable experiences.
If you have been looking for a gambling site for a long time, if you are tired of coming across dishonest and deceptive sites and you want to find an honest and reliable site to play, then I understand you. I was in the same situation and I am very glad that I came across Richard Casino. I highlighted four main advantages of this casino that are important to me among other sites. The first is bonuses. There are a lot of bonuses in this casino and they are all very generous. For example, every Tuesday I get 100 free spins for every deposit I make. The second advantage is the number of games. I'm never bored because I've already tried so many games to play and I really like them. The third advantage is fair chances to win. In the last week I have already won the jackpots 3 times and received my winnings fairly. The fourth advantage is very simple verification. I was able to withdraw my funds just by uploading the ID, it's cool and doesn't take much time. The only drawback I noticed is not instant withdrawals. On average, I wait 10 hours until I receive my funds. It's not much, but if you're willing to sacrifice it to get an honest and generous casino, then it's fine for you. This is a good site for daily play.
Generous bonus system
A large number of providers and games
Fair chances of winning
Easy verification
Not instant withdrawals
Richard Casino
Dear Hailey,
Thanks for sharing your great experience with Richard Casino! We're thrilled to know you appreciate our generous bonuses, diverse game selection, and fair winning chances, including your recent jackpot wins.
We're glad the verification process was straightforward for you. Regarding withdrawal times, we're working on efficiency while ensuring reliability.
Thanks for choosing Richard Casino for your daily play. If you have more suggestions or questions, feel free to reach out to our support team.
I had been playing at my old casino for a few years and was fed up with the disloyal attitude of the customer service towards regular players, so I decided to find a new casino to play at. Fortunately, I came across Richard Casino. I really liked this site. It is very simple, the navigation was clear to me at first glance. It is also interesting that I got my first jackpot of 5000 euros (although I played in NOK, but that is not the main thing) and withdrew my funds without problems after verification. Very cool, I am satisfied with the number of games and the number of bonuses. Also, I like the VIP managers in this casino who give me activity bonuses even when I'm temporarily out of money. This site is worth your attention!
friendly support service
many bonuses
fair games
easy navigation
not tested by time
Richard Casino
Dear StaceyGray,
Appreciate your positive feedback on Richard Casino! We're thrilled you found the site user-friendly, and congrats on the 5000 euro jackpot! We aim for a smooth withdrawal process and are pleased it met your expectations.
We're glad you enjoy the variety of games and bonuses. Our VIP managers are here to ensure you have a great experience.
Thanks for choosing Richard Casino, and we look forward to providing continued excellence in your gaming journey. Feel free to reach out if you have any questions.
It's a good casino and definitely worth your attention, but I have mixed feelings right now. Now I will explain why. I played at this casino every day during December and I was completely satisfied with everything. I received a lot of bonuses, won jackpots several times and quickly withdrew my funds in an hour. However, in January, my favorite bonus - the Wheel of Fortune - disappeared from the site. I don't understand why this happened. This was very convenient, because I received a bonus on almost every deposit thanks to the wheel of fortune scroll. Now since January I have not been able to get spins on the wheel of fortune and it makes me sad. Hopefully they will bring this bonus back to their site soon. However, this casino also has a cool loyalty program, so I get a lot of bonuses for replacing Wheel of Fortune, but it's not what I'm used to.
many bonuses
fast withdrawals
friendly support service
bonuses disappear
experiments with removing bonuses may fail
Richard Casino
Dear Mia_Mia,
Thank you for your feedback and dedication to our casino. We're glad you enjoyed bonuses, won jackpots, and experienced swift withdrawals.
We apologize for the temporary absence of the Wheel of Fortune bonus and appreciate your patience as we work to enhance our features. We value your loyalty and strive to make your experience rewarding.
Your understanding means a lot. If you have more concerns or suggestions, feel free to reach out. Thanks for your loyalty, and we look forward to providing more positive experiences.
I love this slot site. I like the way it keeps u entertained and it doesn't get boring cause it has many different games and the winnings are goood! I can highlight the friendly support team, good winnings, fast payouts, and cool design, so it's hard to get bored here.
cool design
fast payouts
good winnings
support team is very friendly
Richard Casino
Dear NataliFobek1998, Thank you for sharing your opinion. Hope you continue to enjoy playing our casino. Have a wonderful time spinning Best regards, Richard Casino
Wery good play and I love this casino. The graphics are out of this world, so much fun to play , chat and the payouts are good. It is very relaxing.
graphics
good payouts
Richard Casino
Dear Nicole77651,
We humbly thank you for your kind words about our casino. If you only knew how great it is to see your positive impression. Have fun, and may luck smile upon you!
Deposited for about 4 days now and the money is yet to reflect. Funniest part is they keep telling me to wait that they are working on it- so not good chat. Please is this how casinos work.
Nothing
Everything
Richard Casino
Greetings, chriswinerchris! We cannot even describe how sorry we are to receive such feedback. We put every effort to create something that will be equally loved by each player.
However, sometimes there are difficulties that we cannot influence. Nevertheless, we do our best to solve each problem on an individual basis. Please contact our friendly support team and I am sure they will do their best to help you.
It's a pretty good casino. This is where you can have a good time looking at the high-quality drawn slots. An inherent advantage of this site is also a very high-quality and friendly support service. Many people have already mentioned this, but no words are spared for such a team, so I'll also share my opinion. They are just great. Especially the agent Vincent with his Star Wars greeting. It impressed me because I have been a fan of this saga since childhood.
a lot of fun
high-quality drawn slots
friendly support service
Richard Casino
Dear HarrelRoseOlhrein,
We humbly thank you for your kind words about our casino. If you only knew how great it is to see your positive impression. Have fun, and may luck smile upon you!
When it comes to payouts, I have never experienced a faster casino. Verified in about 30 minutes, payout of Euo 4000.00 within 5 minutes. Game selection is also good. The only thing is the withdrawal limit, which could be higher.
In Punkto Auszahlung habe ich noch kein schnelleres Casino erlebt. Verifiziert in ca. 30 Minuten, Auszahlung von Euo 4000,00 innerhalb von 5 Minuten. Spieleauswahl passt auch. Das einzige ist das Auszahlungslimit, welches höher sein könnte.
speed
Schnelligkeit
Excellent customer service
Hervorragender Kundenservice
Richard Casino
Warm greetings, burtscher.wolfgang!
Thank you for sharing your opinion and your kind words.
A cool place to spend time. I chose this casino because I saw that I could get 20 free spins. So I registered, got them and even won. I withdrew 100 bucks. It's the easiest money I've ever made in my life. Moreover, the speed of withdrawal was a pleasant surprise. Another advantage is that the development team is working on this site, and I haven't noticed a single technical error during my use.
cool sign up bonus
fast cashout
everything is fine on the technical side
I didn't notice
Richard Casino
Dear, Olaf_Clitz777!
We humbly thank you for your kind words. Have fun and happy spinning!
I don't think it's a good casino to play slots. I made two deposits with their respective deposit bonuses and what I watched was my money disappearing quickly without emotion without the RTP that I find in other casinos. I don't recommend this casino to slot lovers, they may be quite discouraged by the slots' RTP
Não penso que seja um casino bom para jogar slots. Fiz dois depósitos com os seus respectivos bónus de depósito e o que assisti foi ao meu dinheiro desaparecer rapidamente sem emoção sem o rtp que encontro em outros casinos. Não recomendo este casino aos amantes de slots, podem ficar bem desanimados com o rtp das slots
Good design
Bom design
Instant deposits
Depósitos instantâneos
Nothing more to say
Nada mais a dizer
RTP of slots much lower compared to other casinos
Rtp das slots bem inferior em comparação a outros casinos
Richard Casino
Dear Mco00, We sincerely apologize for the frustration and disappointment you experienced while playing our slots. We understand how disheartening it can be to lose. Please rest assured that our team continuously works to provide a fair experience and an authentic casino atmosphere.
It's important to remember that gambling always carries an element of risk. We encourage responsible playing and remind players that a random number generator determines outcomes to maintain a fair and unbiased environment for everyone. We hope your future playing will bring you nothing but joy! Good luck! Best regards, Richard Casino
I'm on my 7th deposit here now - I've never won anything here. Which in itself might not be too bad with "only" 7 deposits, but on this side my balance goes up without even a twitch. Bonus features are an unattainable dream. I don't know what's wrong here, but something is terribly wrong here... my record was 5 minutes to empty the balance. I have never felt so embarrassed in a casino. Live Support + VIP Managers seem to be bots or at least respond bot-assisted.
Update: 12 deposits now - the balance has NEVER moved up much. Fraud..
Bin hier mittlerweile beim 7. Deposit - habe hier noch nie etwas gewonnen. Was an sich bei "nur" 7 Deposits vielleicht nicht allzu schlimm ist, allerdings sinkt auf dieser Seite meine Balance ohne auch nur eine Zuckung nach oben. Bonusfeature sind ein unereichbarer Traum. Ich weiss nicht was hier nicht stimmt, aber irgendwas läuft hier gewaltig verkehrt.. mein Rekord waren 5 Minuten um die Balance zu leeren. So sehr verascht habe ich mich noch nie in einem Casino gefühlt. Live Support + VIP Manager scheinen Bots zu sein oder zumindest botgestützt zu antworten.
Update: Inzwischen 12 Deposits - die Balance hat sich noch NIE wirklich nie groß nach oben bewegt. Betrug..
design
Design
Lots of games and game providers
Viele Spiele und Spielanbieter
In my opinion it's a scam
Meiner Meinung nach Scam
Richard Casino
Dear Mrerg89, We want to assure you that our games are designed with fairness in mind, and we do not program them to make players win or lose according to any particular outcome. Our goal is to create a balanced and enjoyable gaming experience for everyone.
We understand that streaks of losses can be incredibly frustrating and disheartening. Every player encounters rough patches from time to time. It's important to keep in mind that these moments do not define your overall gaming experience. They are just part of the journey and can make your eventual victories all the more satisfying. Take a break if you need one, come back when you're ready, and know that brighter moments are ahead.
As for our support team, I want to assure you that we have a team consisting exclusively of real people. You can be sure of this just by contacting us ;)
So I can't understand all these great reviews. You want to deposit IMMEDIATELY but the money isn't credited IMMEDIATELY. Then why do I offer something like this? The support is nice, but nothing more. You don't really get any help from them.
So unfortunately this casino is not my case. RTP is a disaster, the games hang and you have to wait forever for your deposit
Also ich kann diese ganzen tollen Bewertungen nicht nachvollziehen.Man will per SOFORT einzahlen aber das Geld wird nicht SOFORT gut geschrieben. Wieso biete ich dann so etwas an? Der Support ist zwar nett aber mehr auch nicht.So richtig Hilfe bekommt man von denen auch nicht.
Also leider nicht mein Fall dieses Casino.RTP sind eine Katastrophe die Spiele hängen und man muss ewig auf seine Einzahlung warten
Nice page layout
Schönes Seitenlayout
Nice support
Netter Support
Deposits are not available immediately
Einzahlungen sind nicht sofort verfügbar
RTP are bad
RTP sind schlecht
Games hang
Spiele hängen
Richard Casino
Dear Sandor, We're so frustrated to see you are of such an opinion. However, the slots just give random combinations. Thus, the winnings can be different. Remember Winston Churchill's words: 'Success consists of going from failure to failure without loss of enthusiasm'. We wish you lots of luck to play and win!
Also, please note we're open to suggestions. If there is anything we can do for you, just let us know via LiveChat or email [email protected] Best regards, RichardCasino
I have been playing in this casino for 2 months now. And I am very pleased with the gaming experience that this casino gives me. A large selection of providers and colorful games is very pleasing. I was also pleasantly surprised by the monthly withdrawal limits and a wide variety of currencies, including this casino supports deposits via cryptocurrency. I haven't found any negative aspects yet, but I'll let you know if there are any.
A large selection of providers and colorful games
monthly withdrawal limits
wide variety of currencies, including deposits via cryptocurrency
I haven't found any negative aspects yet
Richard Casino
Dear BrianHay777,
Thank you very much for your valuable feedback.
We're glad you found our selection of games and providers appealing. Our primary focus is to offer you the ultimate gaming experience.
If you have any questions or need assistance, feel free to contact our friendly customer support team.
Best regards, RichardCasino
Safety Index explained
Safety Index of Richard Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Richard Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.2/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a positive impact on the casino's Safety Index
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