Pin-Up Casino Review

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported multiple unhelpful interactions with the casino's support and a month-long delay in withdrawing his own deposited funds. After our intervention and communication with the casino, the funds were finally transferred. The complaint was marked as resolved.

The player from Poland deposited €500 at PinUp Casino using cryptocurrency. After completing a verification process, the casino requested additional information regarding the currency transaction, which the player contended wasn't available. Despite providing the required screenshots of the transaction, the casino repeatedly asked for more details. We explained to the casino that cryptocurrency wallets do not contain personal information and asked the player to provide the requested documents one more time. Following this, the player's issue was resolved, and the funds were paid out.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The player expressed concerns about delayed additional verification requests, which extended the process unnecessarily. After our intervention, the casino confirmed that the player’s account verification was completed and the funds were successfully withdrawn. The player acknowledged receipt of the withdrawal, and the complaint was marked as resolved.

A new player from Mexico had deposited money at Pin Up Casino using her son's account, played games, and then attempted to withdraw winnings. However, difficulties had arisen with the withdrawal process. Shortly after, her casino account was blocked without warning, effectively causing a loss of both her original deposit and the winnings. The complaints team had clarified that the player violated the casino's terms by depositing with a third-party account. As a result, the casino had the right to confiscate any winnings and block her account. The player's son, as the owner of the deposit method used, could have requested a refund of his deposits. The complaint was closed based on these facts.

The player from Chile suffered from a gambling addiction and was trying to close his account. The casino wouldn't allow the closure due to blurry pictures in the required selfie with ID and account. Despite the player's pleas, the account remained open. We requested the casino to close the account immediately, emphasizing the player's addiction. The casino complied and permanently blocked the account, preventing further losses. The player expressed gratitude for the resolution.

The player from Brazil reported that the casino had seized his winnings, alleging that he had exploited a system glitch. The player denied the accusations. The confiscated winnings amounted to 15,000 reais. Based on the evidence provided by the casino, we concluded that the casino had acted correctly. The player confirmed receiving 91.94 BRL in her account. The complaint was closed due to insufficient grounds to dispute the casino's decision.

The player from India had issues with his deposit not being credited to his casino account for 25 days. He expressed dissatisfaction with the casino's customer service, feeling that he was receiving automated replies rather than genuine assistance. The Complaints Team had advised him to contact his payment provider for an investigation and requested a bank statement as proof of the transaction. However, due to the player's lack of response to further communication, we had to reject the complaint. The investigation was halted, but the player retained the option to reopen the complaint in the future.

The player from Turkey had a verified account and successfully deposited and withdrew funds twice. On the third deposit, he won more funds but was asked for additional verification and awaited a response from the casino's customer care services, which had not been communicated. The Complaints Team intervened, and after extensive back-and-forth verification requests, the player was finally able to withdraw his winnings after 37 days. The complaint was marked as resolved.

The player from Brazil had won 700 reais at a casino and had requested a withdrawal, which had resulted in her account getting blocked. The casino had claimed she had used a bonus, but she had disputed this and demanded proof. After her account had been verified for almost a year, she had insisted that her balance was real and not a bonus. When we had contacted the casino for clarification, they had provided evidence of multiple accounts linked to the player's account, all of which had previously benefited from bonuses. The casino had disabled the bonuses for these accounts due to suspicious bonus usage. Despite the player's last gameplay being without a bonus, it was determined that she had violated the terms and conditions, which were detected after a KYC and AML check of her account. As a result, we had rejected the complaint as unjustified.

The player from Mexico had her account blocked during a larger withdrawal process. Despite having provided various proofs of identity and bank statements, the casino had raised concerns about the visibility of the credit card number and then claimed the player was not the account owner. The player believed the casino was using these issues to avoid returning the 2,518 pesos in her account. The casino had requested a photo of the printed bank statement with the bank stamp and the employee's signature. The player had provided the documents and after some back and forth, the casino had reopened her account and transferred her the full amount. The issue had been successfully resolved.

The player from Peru reported that the casino had blocked their account without giving a reason, and they were informed that their money wouldn't be refunded. The casino had not yet provided any explanation or allowed the player to withdraw their funds. After investigating, we found that the player had edited the documents provided to the casino and did not pass the verification process. Consequently, the complaint was rejected due to the submission of altered documents.

The player from Ukraine had deposited several times and finally won 5,000 UAH. When a withdrawal was requested, the casino blocked the account, citing violations of the User Agreement. The player had asked for detailed explanations of the violations, as required by Ukrainian Gambling Laws. The player claimed that he had passed the verification process and played slots. The casino had maintained that the player violated their terms by using multiple accounts for bonus abuse. After reviewing all the provided information, we concluded that the casino had acted within its terms and conditions. The player's complaint was deemed unjustified.

The player from Armenia had had issues with the withdrawal process at Pin-up Casino. The casino had requested screenshots of his e-wallet, which he had provided. However, the casino had accused him of transferring funds from a different source. The player had denied this, stating he had made deposits only from specific sources. The Complaints Team had contacted the casino for clarification. The casino had stated that the player was undergoing additional verification, and all documents were being reviewed. After a prolonged verification process, the player had eventually received his winnings. The Complaints Team had explained the necessity of the Know Your Customer (KYC) process and its potential length. The issue had been resolved with the player receiving his funds.

The player from Mexico was unable to complete a withdrawal due to an unverified account status. He also reported technical issues during the verification process. We attempted to gather more information to assist him, but the player did not respond to their inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from India had accumulated over 1200000 Indian rupees in winnings in his Pinup Casino account. When he attempted to withdraw these funds, he was subjected to a re-verification process. After a small withdrawal, the casino had blocked his account citing terms violation, without providing specific details about the alleged breach. Despite our attempts to investigate the matter, we were unable to proceed due to the player's lack of response to our queries. As a result, the complaint had been rejected.

The player from Ireland had requested a refund of all deposits made after multiple unsuccessful attempts to self-exclude and close their account. The casino had repeatedly delayed withdrawals, and the account remained active, leading to substantial losses. Despite the player's efforts to provide evidence of their requests for self-exclusion and account closure, the casino claimed they did not have records of these requests. The casino eventually blocked the player's account but did not address the refund request. We reviewed the provided evidence and communicated with the casino, which stated that the player had not completed the required self-exclusion process. Consequently, it was concluded that the player was ineligible for a refund, and the complaint was rejected.

The player from Turkey had been unable to successfully withdraw 1600 euros from Pinup Casino, despite having previously received an initial withdrawal of 1500 euros from a 4600 euro win. Communication efforts had been unsuccessful, and no responses to contact attempts had been received, leading to great frustration. After the intervention of the Complaints Team, the player confirmed that the casino had finally paid his winnings. The issue was subsequently marked as 'resolved' by the team.

The player from India had submitted a withdrawal request a month prior. The casino had repeatedly asked for the same verification documents, which had hindered the withdrawal process. We had reached out to the player seeking more details regarding the documents he had provided to the casino, but the player had failed to respond to our messages. As a result, we were unable to proceed with the investigation and had been forced to reject the complaint due to the lack of necessary information from the player.

The player from Chile had raised issues about a casino, alleging that it did not provide bonuses and was fraudulent. However, due to the lack of adequate information and the player's non-responsiveness to our queries, we were unable to further investigate the matter. As a result, the complaint was rejected.

The player from Chile had voiced his dissatisfaction with the casino's reward system and had requested account deletion due to unsatisfactory bonuses. He had threatened to continue exposing the casino's practices if his demand was not met. We had checked the casino's Terms and Conditions and found that the player could have terminated his account by sending an email to the casino's support. We had asked the player to confirm if he had done so and whether he had passed the KYC verification. However, the player did not respond to our queries, which led us to reject the complaint due to insufficient information for further investigation.

The player from Ukraine had claimed that the casino used tricky strategies to keep players depositing and prevent withdrawals. They also criticized the casino's bonus scheme, suggesting it didn't allow for winning. We had reached out to the player for further clarification on their pending withdrawals and the disputed amount. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and had rejected the complaint.

The player from Peru had tried to verify their account at Pin Up Casino for a withdrawal, but had faced issues due to allegations of a duplicate document. The casino had suspected that another account was impersonating the player. The player, however, had denied creating multiple accounts and insisted that they had only created one, with the others being fraudulent. After a series of discussions, the casino had admitted an error on their part, confirming that the player did not have a duplicate verified account. The player's account had then been verified, enabling them to withdraw funds. We had closed the case as 'Resolved'.

The player from Peru has been unable to withdraw her funds from the casino since June 26, 2023, due to repeated requests for various types of documentation. We closed the complaint because the player didn't reply to our messages and questions. The complaint was reopened at the request of the player, stating that their accounthad since been blocked. The casino responded and explained that the player had failed the verification due to submitting a fraudulent document. The casino also supplied sufficient evidence to support this decision, so the complaint was rejected.

The player from India had attempted to withdraw his balance of 54,440. However, he later discovered his withdrawal had been canceled, his balance was at zero, and someone had used his funds. He suspected the casino's involvement despite having secured his account. After a thorough investigation and exchange of information, we concluded that there was no substantial evidence to prove that the bets on roulette were not made by the player. We stressed the importance of account security and the player's responsibility for all activities on their account. Due to the lack of concrete evidence, the complaint had been rejected.

The player from Brazil is facing difficulties with withdrawing winnings due to additional KYC requirements. Even upon submitting a requested selfie with ID and an account ID visible on screen, the casino complains about photo quality. The complaint was closed as the player stopped responding.

The player from Ukraine is experiencing issues with Casino Pin-Up, which is allegedly deducting a 19.5% tax on his withdrawals, including the amounts that do not exceed his deposits. The player disputes this practice, arguing it contrasts with other Ukrainian casinos that only tax the amounts exceeding the deposits. After communicating with the casino and studying multiple resources player has decided that casino is right and asked to reject their complaint.

The player from Brazil has a delay in withdrawal due to an extended document verification process. Despite submitting the necessary documents a while ago, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Brazil had had an issue with the verification process at Pin-Up Casino, which had resulted in his account being blocked. The player had provided all the necessary documents for verification, yet the process had not been completed. The casino had requested additional documentation, including a bank statement with a bank stamp and an employee's signature. The player had expressed frustration with the lengthy process and had requested a refund of his deposits. After several exchanges, the casino had agreed to refund the deposits, however, there had been complications with the chosen withdrawal method. Eventually, the casino had approved the withdrawal via the PIX method, and the player had confirmed that the issue was resolved.

The player from India is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Russia deposited in the casino, but his funds weren't credited to his casino balance. It is not known where the money is currently located. The player was advised to contact the regulator and the complaint was closed as "unresolved".

The player's account got blocked for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account as his utility bill got rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for a week. We contacted the casino and found out that it had experienced some technical difficulties, but it was fixed and the withdrawal was processed. The player confirmed he received his winnings, so we closed the complaint as resolved.

The player from Brazil is not able to complete account verification. He has not received a verification email. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The casino has informed us about the payment to be processed, however we were not able to receive a confirmation from the player and we were forced to reject the complaint.

The player from India requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Peru has deposited money into casino account but the funds seem to be lost. After the casino's engagement in the situation, the issue persisted as the player did not follow the instructions of the casino, therefore we were forced to reject the complaint

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ukraine claims he had his account blocked without further explanation. Allegedly, they had accumulated a substantial amount, after which they did not access their gaming account for three days because of a lost internet connection and their balance disappeared. The casino provided evidence proving the player's statements to be untrue. Seemingly, the player's account was active throughout the whole time, and during the alleged time period of inactivity, the balance was played down to zero. Further information was requested from the player, however, the player stopped responding to our messages and questions. The complaint was rejected as 'Unjustified'.

The player from Brazil participated in a draw and won a Macbook. However, this prize has not been delivered yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has deposited money into the casino account (3 deposits) but the funds seem to be lost. The casino claimed that one deposit was unsuccessful and the funds should have been returned within 14 days, but cannot see 2 remaining attempts to deposit at the times and for the amount(s) specified by the player. The complaint was rejected because the player did not respond to our messages and questions.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored as the account can be blocked allegedly only after a successful verification. The case was closed as 'unresolved' since we considered the casino process incorrect with the terms of responsible gambling. When the player mention gambling addiction, his account should be blocked as soon as possible.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the issue was resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India requested a withdrawal, but it has not been processed yet. The player later confirmed via email that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player's deposit was not credited to his casino account. The casino responded and stated that they were awaiting a response from the payment provider. No response was received for a long time, so the casino stated they were developing options to solve the situation. After a short time, the casino informed the player that the deposit had been credited to their account. Unfortunately, there was no further response from the player to confirm this, and while we assume the matter was resolved the complaint was eventually rejected. The player requested that the complaint be reopened as they had still not received their deposit. The casino replied and stated that the deposit had indeed been returned, was on the player's account and that no attempt had been made to access it. The player didn't respond to this, so the complaint was again rejected.

The player from Indonesia has been waiting for his withdrawal for 2 months. We advise the player to use an alternative withdrawal method. Since the player noted that he mostly wanted to share his experience and warn other players, we ended up rejecting the complaint.

The player from Germany was not able to withdraw his winnings due to ongoing verification. After the verification was completed, the player did not see any balance available in his account. However, once the casino finished its investigation, the funds were credited back to the player's account and those were paid through choosen payment method. The complaint is resolved.

The player from Brazil was prompted to provide additional documents for the KYC, even if his account has been verified in the past. The complaint was rejected because the player did not respond to our messages and questions.

The player from Portugal deposited funds into their gaming account, however, the amount was not credited to their balance. The casino team later informed us the issue was caused by an error on the payment provider's end. To gain access to the deposited funds, the player was asked to give consent to unblock their gaming account. We rejected the complaint because the player stopped responding.

The player's withdrawal is delayed even though he is already verified. There were some troubles with various payment methods, but eventually the player was able to receive his winnings and the complaint is resolved.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The casino managed to guide the player and the verification process was completed. The player also received his winnings and the complaint is resolved.

The player from Brazil was prompted to provide additional documents for the KYC, even if their account has been verified in the past. After the player submitted additional KYC documents to the casino, he received the withdrawal and the complaint is resolved.

The player from Portugal was unable to verify their account for several months. One month after the player submitted the complaint, the casino informed us the player had passed the identity verification and requested a withdrawal. The player later confirmed the issue had been successfully resolved. The complaint was closed as 'resolved'.

The player has deposited money into his account, but the funds seem to be lost. The bank informed him that the transaction was successful and the casino claimed that the refund should be credited within a month. After an extensive period of time we were not able to witness a successful resolution of this case and the player decided to raise this complaint with the casino's licensing authority. After a few months the casino approached us with a request to reopen the complaint, unfortunately there was not any progress and the player eventually stopped responding. We have rejected this complaint.

The player from Ukraine was prompted to provide additional documents for the KYC, even though their account had been verified in the past. The complaint was closed as 'unresolved' because the casino had been unresponsive for more than 2 weeks. The complaint was reopened as per the casino's request. It turned out that the player had not replied to one of the requests the casino team sent to their e-mail. We rejected the complaint because the player failed to respond.

The player from Portugal is highly disappointed with time-consuming KYC procedures. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Ukraine had their withdrawal delayed due to a lengthy verification process. The player provided the requested information and passed the verification. The casino representative confirmed the issue had been therefore resolved. We closed the complaint as 'resolved' after we received a confirmation from the player as well.

The player from Brazil has deposited money into his account, but the funds seem to be lost. We closed the complaint as ‘unresolved’ because the casino failed to reply. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal is experiencing difficulties withdrawing the winnings to his preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.

The player played with a first deposit bonus that included free spins. On the next day he received the second batch of spins, but the information about allowed games was missing. The player tried to contact support, but the chat didn’t work. We rejected the complaint because the player didn't respond to our messages and questions.

The player was not able to withdraw her money. There seems to be a problem with the verification of her documents. We rejected the complaint because the player didn't respond to our messages and questions.