Bets.io Casino - Player faces delayed deposit recovery process.

I am writing to request your assistance with an issue I encountered with Bets.io regarding a missing deposit and the recovery process.

Below, I have outlined the relevant details for your review.

Details of the Issue:

On december 24, I made a deposit of $1500 to my account at Bets.io. Unfortunately, I mistakenly selected the BASE network instead of the Ethereum network for the transaction.

As a result, the funds were not properly credited to my casino account.

Bets.io informed me that the funds could be recovered, but this would require a payment of $150 (or 156 USDT) as a recovery fee. I was also informed that the recovery process could take up to 60 days.

I paid the required fee, trusting that the recovery process would be initiated.

My Concerns:

While I appreciate that Bets.io has offered a solution, I am concerned about the following:

The length of the recovery process (up to 60 days) seems excessive for a digital transaction.

The requirement to pay a recovery fee upfront for retrieving my deposit feels unusual, and I would like to understand if this is standard practice.

Requested Resolution:

I kindly request that Bets.io provide an update on the status of the recovery process and confirm that my deposit will be refunded to the original wallet as soon as possible.

If there are any delays or issues, I would appreciate clear communication and documentation to understand the situation better.

I feel kind of scammed on this situation, and 60 days for such a huge amount is redicioulus.

Dear NorthhNX,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you urged the casino to process your request sooner? With what result?
• Could you please explain when you funded the recovery of your deposit?
• Could you please share the transaction hash of your initial deposit?
• Could you please forward the original response from the VIP representative, so that we can check the sender of the email?

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.