Pin-Up Casino - Player’s withdrawal has been delayed.

I made a withdrawal of 3000, actually two withdrawals, the first for 2000 and the next for 1000 pesos. Since my card reached the transaction limit for the month, the money was returned, and now they say it will take seven days because the bank is investigating me. They haven't paid me yet, and it's been more than 10 days.

Dear Hubert1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Who informed you the bank is investigating you?
• Have you previously withdrawn funds from the casino successfully?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.