The player's withdrawal is stuck and he is no longer able to access his account. The complaint was resolved as the player was able to access his account again.
Buran Casino - The player's withdrawal is stuck.
Amount: €2,300
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I won €2300 on Buran Casino last week. As I have read more often, €500 payouts are normal there. Now I have 3 open payments in which nothing has happened yet. So far so good, now I wanted to check if something has changed, but now I can't get on the page anymore. I get stuck right in front of the loading screen, it's not because of the internet. I would be very grateful if someone could help me. Kind regards
Automatic translation:
Public
Public
2 years ago
Hello Maximilian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
Is your account already verified and if yes, since when exactly? Did you use any bonus to accumulate your current balance? Did the casino explain why is your account currently closed?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good morning, after waiting a bit and writing back and forth, a solution was found that I can open the page again. I was then prompted directly for verification. I sent everything off yesterday and I hope everything goes well. If you continue to have problems, I will report back. First and foremost, thank you for the quick help. Kind regards, Maximilian 😇
Automatic translation:
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