The player's withdrawal is stuck and he is no longer able to access his account. The complaint was resolved as the player was able to access his account again.
The player's withdrawal is stuck and he is no longer able to access his account. The complaint was resolved as the player was able to access his account again.
The player's withdrawal is stuck and he is no longer able to access his account. The complaint was resolved as the player was able to access his account again.
Hello, I won €2300 on Buran Casino last week. As I have read more often, €500 payouts are normal there. Now I have 3 open payments in which nothing has happened yet. So far so good, now I wanted to check if something has changed, but now I can't get on the page anymore. I get stuck right in front of the loading screen, it's not because of the internet. I would be very grateful if someone could help me. Kind regards
Hallo, ich habe letzte Woche auf Buran Casino 2300€ gewonnen. Wie ich öfter gelesen hab sind 500€ Auszahlungen dort normal. Nun hab ich 3 offene Auszahlungen in den sich bisher noch nichts getan hat. Soweit so gut, nun wollte ich mal abchecken ob sich was getan hat, aber jetzt komm ich gar nicht mehr auf die Seite drauf. Ich bleibe direkt vorne im Ladescreen hängen, am Internet liegt es nicht. Ich wäre sehr dankbar wenn mir jemand helfen könnte. Mit freundlichen Grüßen
Hello Maximilian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
Is your account already verified and if yes, since when exactly? Did you use any bonus to accumulate your current balance? Did the casino explain why is your account currently closed?
Looking forward to your answer.
Regards,
Nick
Hello Maximilian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
Is your account already verified and if yes, since when exactly? Did you use any bonus to accumulate your current balance? Did the casino explain why is your account currently closed?
Looking forward to your answer.
Regards,
Nick
Good morning, after waiting a bit and writing back and forth, a solution was found that I can open the page again. I was then prompted directly for verification. I sent everything off yesterday and I hope everything goes well. If you continue to have problems, I will report back. First and foremost, thank you for the quick help. Kind regards, Maximilian 😇
Guten Morgen, nach ein bisschen warten und hin und her schreiben wurde eine Lösung gefunden das ich die Seite wieder öffnen kann. Ich wurde danach auch direkt zur Verifizierung aufgefordert. Hab gestern direkt alles abgeschickt und hoffe es geht alles sein Gang. Sollten weiterhin Probleme auftreten würde ich mich nochmal melden. In erster Linie erstmal vielen Dank für die schnelle Hilfe. Mit freundlichen Grüßen Maximilian 😇
Thank you Maximilian for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
Thank you Maximilian for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
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