Bspin.io Casino - Player's account has been blocked.

Hello!

bspin.io casino are SCAM and do not pay out the winnings from the bonus.

After fulfilling all the conditions of the welcome bonus, and applying for a withdrawal of funds, they simply blocked the account and, accordingly, I did not receive any winnings.

They argue this with fictitious violations that have nothing to do with me, just not to pay the winnings.

Received a bonus for registering 20 free spins in the game Fruit Zen. I played the bonus wager, everything is as it should be. Didn't break any of the rules. I put the winnings for withdrawal, and after a few hours, when I tried to log into my account, I got a message that the account was blocked for violations

I contacted support to clarify the reason, to which I received an answer that I violated 3 points of the rules (I attached a photo).

But this is an absolute lie. This is my first time on this site, and I don’t have any duplicates and never had. Yesterday I first learned about the existence of this site. And I am a million percent sure that I have 1 account and there are no others and never have been. They just don't want to pay and come up with reasons not to pay.

I ask casino.guru for help in resolving this issue, and withdrawing the winnings.

I also recommend not to contact this casino, if you win, you may find yourself in the same situation. I don’t know how they pay out from deposits, but they don’t disdain from a bonus to even brazenly lie so as not to pay

Dear pohotlisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you passed the KYC verification before the casino blocked you?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, there is no such possibility. I live by myself.

Nobody asked for verification.

If you need to pass verification, this is not a problem, but no one demanded this. Just blocked and did not withdraw funds

Thank you very much, pohotlisa, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear pohotlisa,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Bspin.io Casino representative to join this conversation and participate in resolving this complaint.

Dear Bspin.io Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi Stefan, and everyone else, we hope you're doing great.

Please be so kind as to check your email as we sent the information just a couple of moments ago.

Best Regards,

Bspin.io

Dear pohotlisa,

I have reviewed the documents provided by the casino, and we have detected the cryptocurrency withdrawal address match. Funding your account or withdrawing funds through a third party payment method is strictly prohibited.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan