The player from Washington had won $50 from a free bonus and deposited $20 as required. They had requested a withdrawal of $50 in litecoin, but it had not been processed. The player confirmed not having made any successful withdrawals previously and had received an email stating their verification was approved. Despite providing the necessary documentation, the player decided to drop the case. The complaint was closed as per the player's request.
Brango Casino - Player’s withdrawal has been delayed.
Amount: $50
Brango Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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4 months ago
I won on a free bonus of 50.00 on July 4, 2024. They ask me to make a deposit of 10.00. I made a deposit of 20.00. Made a withdrawal request of 50 and processed my funds but never went through the chain of litecoin. Not resolve yet.
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4 months ago
Dear fryericky5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
No I have not made a successful withdrawal before.
I don't know. July 11, 2024 my email said my verification was approved for withdraw of 50.00 if I made a minimum of 10.00. I made a 20.00. I then withdrawal the 50.00 as it was adjusted. It was never processed in my account. I can send you my emails pertaining to this case if like?
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4 months ago
Checking on status of payment of 50.00. I had a confirmation email that it was processed on July 11, 2024. Thanks
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4 months ago
Thank you very much for your reply, fryericky5. Could you please post a screenshot of your withdrawal history here in this thread? You should be able to find it somewhere in your casino account.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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4 months ago
Nevermind drop the case. Keep the money seems like you need more than I do.
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4 months ago
I would like to clarify that you were talking to a casino.guru employee in this thread, not the Brango Casino.
Nonetheless, I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
