Brango Casino - Player's winnings were confiscated.

Hit a 1000.00 dollar jackpot kept playing got total up to 1560 then back down to 1294 after playing a few other games went through withdrawal process was emailed verification form the next day.. then received email saying my deposit was revoked for playing card games . My balance is now zero.. they should rwd flag games that we can't can't play while it's our first time and avoid this situation. If I don't get compensation for my loss.. I will post on all major networks about what they are doing

Dear getwiredupbc,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brango Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you won while playing a welcome no-deposit bonus?
• Did you play card games in the casino while wagering the bonus?
• Did you receive any warning about a game being restricted at any point you played?
• Have you completed the wagering of the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear getwiredupbc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We decided to reopen the player's complaint after we received the following message from the player:

"I enjoy playing and with no direction or warning not to play certain machines..they pull your money and lose out..if the machine is not permitted then it should be programed not to open up.. with them doing this they are taking advantage of the custoners"

Dear getwiredupbc,

Do I understand correctly there was no warning whatsoever when you tried to open a restricted game in the casino while playing with the bonus?

Could you please send me any communication you received from the casino regarding the issue?

My email is tomas@casino.guru

I'll await your reply.

I have not got a single response from the casino.i gave message them a few times and still no respons

In your original post you wrote:

 then received email saying my deposit was revoked for playing card games 

Could you please forward me this email from the casino on my email? Thank you in advance.

My email is tomas@casino.guru

Dear getwiredupbc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wrote them asking whst they were doing to fix this situation abd avoid it happenibg again. As valued members composation would be something i would do.. im sure this is not the first time this has come up.. ive bewn left un limbo with no response from the casino.

Thank You

Bernardo ****

getwiredupbc,

I am sorry but you haven't responded to my questions, you haven't provided the information I requested either.

Please read my previous posts and try to assist.

I would like to especially know if there were no warnings before you started playing games in the casino, which the casino later said were prohibited.

I would also like to ask you to send the communication between you and the casino with specifics about the issue. My email is tomas@casino.guru

Please understand that without this information we won't proceed to confront the casino. I'll await your reply.

Dear getwiredupbc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.