The player from Italy requested a refund of €4000 from Boomerang Casino, claiming a lack of proper regulation and document verification for his underage son who had played on multiple accounts. He reported that the casino did not respond to his inquiries regarding the refund and that his son had self-excluded. The Complaints Team informed him that it was impossible to verify the account usage and recommended contacting local authorities and the casino's licensing body, as the situation was beyond their control. The complaint was ultimately closed due to the inability to provide further assistance.
Boomerang Casino - Player seeks refund from blocked casino.
Amount: €4,000
Boomerang Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 days ago
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4 weeks ago
Translation
Good evening, I am writing this complaint to request a refund of €2716 from Boomerang Casino.
The casino does not have valid regulation worldwide, and I have the evidence to prove it. Additionally, they do not respond to any of my inquiries, not even regarding a refund.
The money was played by my underage son on more than one account without proper document verification, and the games were rigged.
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4 weeks ago
Hello marisacarpentieri27,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if there is any way to prove it that your son played and not you?
- Are the accounts registered under your name?
- Why do you own multiple accounts?
Looking forward to your answer.
Regards,
Nick
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4 weeks ago
Translation
to prove that my son played it would be enough to look at his phone's search history and all the records, even the bank account they accepted is linked to my son's.
in any case the casino has no way of verifying whether it was actually me Jessica who made these deposits because they never asked me for data or documents and also as I repeat they have an expired gaming license and are not valid in Italy (I know you do not deal with the issue of licenses).
The accounts were created by him using fake names, he also opened an account in my name, the thing is that they have to verify these things, they never did the KYC verification neither for deposits nor for withdrawals.
However, I checked better and the total amount is €4,000.
My son had created multiple accounts because after he confessed to being a minor and had his account closed, they made him open another one with the same data and made him play again.
Edited
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4 weeks ago
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I have written many emails to the casino but it refuses to reply, the license has expired worldwide
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3 weeks ago
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please if you can fix the disputed amount from 2716€ to 4000€ thanks
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3 weeks ago
Hello marisacarpentieri27,
So if I understand correctly, your son used his own bank account to deposit with his own funds but under your name and other fake names?
Could you please let us know his age and how he obtained the funds for these deposits? Additionally, if there is any communication with the casino regarding previous accounts or underage activity, please forward it to nikolas.b@casino.guru.
Thank you, and looking forward to your response.
Best regards,
Nick
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3 weeks ago
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Hi, that's right, my son took the money from my bank account (linked to his) using fake names.
The casino did not verify who the account belonged to or where the funds came from.
the funds come from my savings.
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3 weeks ago
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please can you add the amount to 4000€ also in the case description, thank you very much
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3 weeks ago
Hello Marisacarpentieri27,
As mentioned earlier, it is impossible to verify who exactly created or used the account on the casino platform. If your son created fake accounts, the casino cannot be held responsible for this.
I recommend contacting the casino’s licensing authorities or your local authorities, as they may be the only entities capable of assisting you in this matter. Unfortunately, we do not have the resources or access needed to investigate or resolve such cases.
I'm truly sorry that we are unable to offer further assistance, as this situation is beyond our control. If there is any other way we can help, please let us know. Otherwise, we will have to close the complaint.
Best regards,
Nick
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3 weeks ago
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I'm sorry but this casino scammed me, even the money my son topped up.
you need to request a refund please.
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3 weeks ago
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my son was self-excluded, please request a refund
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3 weeks ago
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my son had also won €15,000 and the casino refused to let him withdraw it, he could only withdraw €500 which after 5 days had not yet arrived (he had withdrawn it 2 days ago)
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2 weeks ago
Hello Marisacarpentieri27,
As mentioned earlier, we recommend contacting the local authorities and the casino's licensing body, as we are not equipped to handle such cases.
We will now have to close this complaint (please refer to my previous post for the reasons why).
I’m truly sorry that we couldn’t be of more assistance.
Best regards,
Nick
