The player from Germany is struggling to withdraw his winnings. He later confirmed that the issue was resolved.
Boomerang Casino - Player's not able to request a withdrawal.
Amount: €1,500
Boomerang Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I want to pay out 1500 euros and the casino's system goes on strike.
All I hear from customer service is try another time!
Automatic translation:
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2 years ago
Dear Salvatore,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Are you receiving any error messages when you try to request a withdrawal? Could you please post a screenshot here?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
No, this is the first time that I have something paid out at boomerang casino.
Automatic translation:
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2 years ago
Thank you for your reply, Salvatore. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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2 years ago
Is there anything specific I should see in this picture? I thought that there are some technical issues when you try to request a withdrawal, but from this screenshot, I clearly see that you already have a pending withdrawal.
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2 years ago
Translation
I cleared it up with customer service.
thanks and bye
Automatic translation:
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2 years ago
Do I understand correctly that the issue has been resolved? Do I have your permission to close this complaint?
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2 years ago
Awesome news, Salvatore. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
