HomeComplaintsBoomerang Casino - Player’s criticizing false advertisement of bonus.

Boomerang Casino - Player’s criticizing false advertisement of bonus.

Amount: 1,000 kr

Boomerang Casino
Safety Index:Very high
Submitted: 28 May 2022 | Case closed : 15 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Norway has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

They are tempting with a 50% Bonus (500 NOK in my case.) But in the same deposit they give a 50 Free spin offer at a shitty unknown slot worth 1 NOK each spin. But the winning amount (50 NOK in my case) automatically cancelled the main bonus. I ended up with a 5% bonus instead of a 50% bonus. When complaining and asking for help they only hide behind the terms and rules for the game written with the tiniest letters in foreign languages.. The custom service was rude and not even a bit understandable and helpful. DONT WASTE YOUR MONEY HERE!!! F***** SCAM!!

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2 years ago

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your winnings have been capped or cancelled completely? Is this the exact bonus that you have redeemed?

file

Have you received it from the casino or activated it by yourself inside your casino account, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Edited by a Casino Guru admin
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2 years ago

Hi.

That picture shows the exact bonus advertisement inside the casino, which I activated myself. After depositing I got my 50% bonus amount immediately on a separate bonus account. But when i had played the 50 free spins who also was given me from the same deposit bonus offer, they cancelled the 500NOK who I already was given as the 50% deposit offer.


Robert.

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2 years ago

Thank you, Robert, for the clarification. Could you please request your complete game history from the casino and forward it to petronela.k@casino.guru?

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2 years ago

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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