The player from Brazil has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
I deposited 800 reais without taking advantage of the bonus, I played in the slot which turned to 1564.00, I requested a withdrawal of 300 that was paid to me, when I requested the second withdrawal I was asked to send my documentation which was promptly sent, then I received an e- mail with closure of my account and no explanation of my money, I'm feeling ripped off and ripped off!!!
Dear igorbonno22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino confiscated your winnings and closed your account without any explanation?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina