The player from India had deposited 30,000 INR with Bluechip Casino, expecting to receive a 35% real money bonus. However, he was given a different bonus and wanted the promised 10,500 INR. We had clarified that the bonus rules required a deposit on Wednesday, but the player had deposited on Monday. Therefore, he did not qualify for the bonus. However, the player later confirmed that he had received the bonus and asked us to close the complaint. We marked the complaint as resolved.
BlueChip Casino - Player received free bets instead of promised deposit bonus.
Amount: 10,500 INR
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Hello sir I received an offer of 35% Real money on deposit
So I deposited 30000 INR with ongoing conversation with bluechip casino VIP manager
He said OK Deposit 30000 INR
You will get 10500 INR in your balance
Than I said OK I am depositing just wait (I will also share all chat with you sir )
In this chat I also confirmed If I will get it today or Wednesday
He replied you deposited enough amount on last Wednesday you just deposit minimum of 9000 INR to get this bonus
Then sir I deposited 30000 INR and said them to credit my balance with real money of 10500 INR
He said OK
But after sometime I received a reply that 20 Freebets of JetX credited
Even the bonus that I have not applied for was given to handle me quietly
Was this ethical ?
Sir I am sharing all detailed screenshot of bonus as well as chat done with Bluechip managers
Pls resolve my issue of 10500 INR
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7 months ago
Dear kulvinder677983,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.
I can see the rules of the bonus require you to make a deposit on Wednesday, however, you made a deposit on Monday 8th of April.
As such you didn't qualify for the bonus the casino offers.
Please let me know if there are any circumstances I overlooked, otherwise we'll close the complaint as unjustified.
Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Dear kulvinder677983,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
