The player from Brazil reports that after the casino changed its name, they lost their player level and can no longer access any games, which they describe as theft.
Blaze Casino - Player's account access has been restricted.
Amount: 50 R$
Blaze Casino
Safety Index:Above averageSafety Index
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7.9
Blaze Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 8h 30m 15s
Case summary
2 days ago
Public
Public
3 days ago
Translation
The casino changed its name, and I lost my level. I can't play any games. This is theft.
Automatic translation:
Public
Public
2 days ago
Dear Deivili1109,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Blaze Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
Deivili1109 has 5d 8h 30m 15s to reply
