BitStarz Casino - Player has experienced technical glitch while playing.

On Sat 17, Sept 2022.

I encountered a very sensitive problem. That later being denied by the casino support staff by confirming from the Game software provider that There is no error, the game ran correctly also Paid out correctly.

That wasn't true. What I witnessed and recorded that raising a lot of concern Regarding to the Randomness and Fairness of the online slots provided by The Bet soft Gaming company.

To make it easy to understand.

I will tell the easiest story.

Everyday, Mr B input $4 in a Giovanni Gem's stocks. Using Bitstarz Market exchange. He also put his money on the other stock at Bitstarz for more than 2 years. For awhile, he got his patience and loyalty rewarded. from The Giovanni Gem's, he is granting 7 Bonus free Game feature.

The mood turn odds, at the same time granting him a bonus feature, he got kicked out of the game, due to " no internet access".

Talking to himself:

"Hmm, I've had this before. Something unsusal like this can't happen twice, it can't be that coincidence."

He quickly reset the Browser, deleted all cached and cookies from history.

Reset the device that he's been playing.

5 mins later, he managed to log back in the Game.

In shock, by his eyes, he saw his input bet aMount is $1 instead of $4 he's been playing.

And because the game is in the bonus Feature.

It absolutely have different payout result by placing the different bet amount. In this case, his bet amount was adjusted 4 times smaller.

(?) Big question mark:

Is that Why he got kicked out due to no internet access????

Can't tell.

He took a screenshot

Exit game

Go to bet history page to make sure it wasn't him who changed the bet amount.

No, he didn't, the bet history showing he still playing with $4.

Then, Bringing this issue to casino Bitstarz via chat support 4 times, just to ask them having the game running correctly with his bet amount. He want to see it that way, the way it supposed to.

After few hours, his request got declined, state everything was correct and paid out correctly (!!?) What??? Im not even play the game as i exit the game and waiting for the correction

How do they know I got 0.062,88 ETH as a result.

No comment, they just closed the case. Mark it solved

From 19:54 Saturday to 6:50 Sunday.

Almost 12 hrs, frustrated and confused

He went back to the Giovanni Gem's and Finished the Game.

They were right

The game is running at $1 bet amount and having it finished eith 0.062,88 bonus rewarded.

He have that Recorded all of it.

Second question concern of

Randomness online slot game, it was set, everything was taken and given purposely not randomly. If not, how could they know???

To show his disappointed on the casino decision. He empty his balance (0.16 ETH) as he told the staff he would.

Dear Apb949,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Apb949,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.