The player from Singapore had recently deposited 20 USD and won over 50 USD, but the withdrawal was on hold for verification checks. This situation was new for the player, as previous withdrawals had been processed without issues. The issue was resolved after the player confirmed that the verification process had been completed successfully, allowing the withdrawal to be processed. The complaint was then marked as 'resolved' in the system.
Bitsler Casino - Player's withdrawal is delayed for checks.
Amount: $50
Bitsler Casino
Safety Index:HighSafety Index
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8.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
So i began using this site about a week ago, deposit amounts ranging from 5-10+ usd, withdrew little bit but then
Today, after depositing another 20usd, i went ahead and play and won 50+usd but when trying to withdraw it was put on hold for verification/checks. This has never happened before
Public
Public
3 months ago
Dear weijiethe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
- Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 months ago
Dear weijiethe,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Petronela
Casino.Guru
