HomeComplaintsBitsler Casino - Player’s account has been closed.

Bitsler Casino - Player’s account has been closed.

Amount: 500,000 INR

Bitsler Casino
Safety Index:High
Submitted: 08 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

5d 23h 13m 28s

Case summary

yesterday

The player from India reports that Bitsler Casino has permanently closed his account, containing over 3.4 billion Shiba coins, and is unable to receive support or explanations regarding the closure. He believes he has been scammed out of more than $5,000 and requests a refund and recovery of his balance.

Public
Public
1 week ago

Sir my user name is mamta7244 and I have more then 3400000000 shiba coin on my account and bitsler casino 

Closed my account permanently 

And they can't ask me for closed my account 

And now his support can't reply me 

They scam me more then 5000$ 

Sir please help me and refund my money and Recovery my blance and closed this bitsler casino otherwise they scam another players 

Please request you refund my money


Public
Public
1 week ago

Dear mamtachoudhary7244,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after your account was blocked?

Could you please specify if you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Is there any chance that someone from your household or sharing the same IP address has also created an account in this casino?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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2 days ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Public
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yesterday

Dear mamtachoudhary7244,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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yesterday
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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yesterday
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
yesterday
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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