Dear mamtachoudhary7244,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you received any emails from the casino after your account was blocked?
Could you please specify if you passed the full KYC verification?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Is there any chance that someone from your household or sharing the same IP address has also created an account in this casino?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear mamtachoudhary7244,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you received any emails from the casino after your account was blocked?
Could you please specify if you passed the full KYC verification?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Is there any chance that someone from your household or sharing the same IP address has also created an account in this casino?
Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika