BitKingz Casino - Player's withdrawal rejected multiple times.

I requested a withdrawal of 3,900 reais at Bitkingz Casino, but my withdrawal has already been rejected 6 times. The first time, I received an email informing me that my withdrawal was canceled due to incomplete verification of my account, and it was necessary to send the deposit receipt. I sent the deposit receipt, and it was approved. I requested the withdrawal again, and it was rejected once more without any explanation. I then went to the chat, and the representatives were saying things that made no sense. There was no logical explanation. After that, I requested the withdrawal again for the sixth time, and they rejected it again. Now the withdrawal has been pending for more than 12 hours, even though they typically process withdrawals within 2 to 3 hours. I've withdrawn from this casino before but always smaller amounts. Now that I’ve had a larger win, they are giving me the runaround to avoid paying me. I registered at this casino through the Casino Guru link, just as I do with all the casinos I have accounts with because I trust Casino Guru to help resolve issues with casinos and for the good reputation they attribute to some casinos. I count on the help of the Casino Guru forum and await a response. Thank you.

Dear rodolfo2550,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I understand that it is normal for some casinos to take a few days or even weeks to pay out, but in the case of this casino bitkingz it is not normal, I have made withdrawals at this casino several times, however the withdrawals were of much smaller amounts and the withdrawals were always paid within 2 4 hours maximum, it never went beyond that, after rejecting my withdrawal and requesting proof of deposit, I sent the proof of deposit and it was approved and even so I received an email informing me that the withdrawal was canceled again but this time for no reason at all, I went Until the chat, the attendant Mike informed me that the withdrawal was approved by them and that it must have returned to the casino account due to some bank details that I entered wrong at the time of the withdrawal, but I'm sure I entered everything correctly, the attendant asked to request the withdrawal again, I requested it and the withdrawal was rejected again for no reason again, and after that there were several withdrawal attempts and they were all rejected, this last time I requested the withdrawal, it has been pending for 32 hours, the attendant Mike when I went to inform him with regarding the cancellation of the withdrawal, he said that he forwarded it to the appropriate sector to investigate why my withdrawal is giving an error as it is being approved by them, and said that the appropriate sector would respond to me within 12 hours as it has been more than 45 hours after Mike's response when he forwarded it to the appropriate department for investigation and I still haven't had a response. As for waiting 14 days to try to resolve it, I don't think it makes any sense to wait that long, if this casino has a much shorter payment time, now they're making fun of me because I requested a larger withdrawal, I'm traumatized by playing at online casinos for these reasons, it's difficult to get good winnings and when there are good winnings they don't want to pay, it's annoying for the player, after several deposits they manage to have a good winning for this to happen, I'm tired of going to chat to try to resolve this, the attendants always just say the same thing that is under investigation and I will be notified by email and they never respond to me, I will wait for your help, I count on your help, I think there is no point in waiting 14 days because it takes a long time, but if this is a rule on your part with the casinos, I understand and wait, the important thing is to resolve it, the sooner it resolves the better, even if it takes a few days or even weeks to resolve it, I await a response and a contact you with the casino, calling them to discuss this complaint. Thank you for your attention and dedication to helping with problems with casinos. Thanks.

Hello, I would like to inform you that bitkingz casino paid my withdrawal and I would like to thank you for your help. Thank you very much and have a great week.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rodolfo2550, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru