The player from Brazil deposited funds via the Tron method to the BitKingz site, but the casino claims they did not receive the minimum deposit amount of 150 TRX, despite the completed transaction verified through hash. The player has provided receipts but continues to face denial from support regarding the transaction.
BitKingz Casino - Player’s deposit is being denied by the casino.
Amount: 105 TRX
BitKingz Casino
Safety Index:Below averageSafety Index
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5.2
BitKingz Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
2d 8h 0m 41s
Case summary
5 days ago
Public
Public
5 days ago
Translation
Good morning, I made a deposit via the Tron method on the BitKingz site. The transaction was completed and finalized by the hash. I contacted the support agents several times, and they informed me that the minimum deposit amount is 150 TRX. I then requested them to return the amount to my account, accounting for the transaction fees, or to send it to my account, but they told me that the amount didn’t reach their wallets. I sent the receipts, yet they continue to deny that the amount was received. I emailed them and received the same negative response. The issue is that the transaction was completed and sent to their site's address, and I have no way to recover my balance unless they return it, which they deny, stating that the amount wasn’t received. I will send proof here showing that the Tron transaction was completed to their address, and I will also send the screenshot of the site's Tron address.
Automatic translation:
Public
Public
5 days ago
Dear mengobsb77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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