The player from Germany has tried to redeem a bonus without being successful. After a closer examination, we ended up rejecting this complaint as unjustified.
BitKingz Casino - Player’s criticizing false advertisement of bonus.
Amount: €37.5
BitKingz Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
My wife and I are both registered in the casino, my wife made her first deposit and did not receive the welcome bonus as this bonus is only given once per household!
Since I've never made a deposit, why doesn't my wife get this bonus ????
It is very strange how the customers are dealt with, I don't think that we will make another deposit!
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Public
Public
2 years ago
Dear michaelpinkert1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your wife's account properly? Have you tried communicating this issue with the casino directly?
Meanwhile, please understand if two accounts have been registered from the same IP address or the same household, the casino has the right to withhold any promotional offers from both accounts.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello everyone, I registered at this casino some time ago but haven't made a deposit yet!
So my wife was the first to take advantage of the bonus, so she doesn't understand why she was denied the bonus!
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Public
Public
2 years ago
Translation
Of course she did, but she was told that this bonus was only given once per household. Since she wanted to claim the bonus first, it should have been given in my opinion !!
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Public
Public
2 years ago
Yes and no. As I mentioned earlier, if two accounts are registered from the same IP address or household, the casino can decide not to grant any bonuses to any of the accounts.
I would strongly recommend checking with casino if they allow you both to keep your accounts. It's better to be safe than sorry later when you request a withdrawal.
Please let me know if there's anything else we could try to help you with.
Public
Public
2 years ago
Translation
We'll just never make a deposit again and that's it!
It's that simple 😊
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