Bitcoincasino.us - Player reports an unexplained fund deduction after bonus cancellation.

I made a deposit to the casino and spun once before making sure the spin bonus was complete, I had free spins and won so little that the 40x replay was .176 LTC..... but my balance was over 4LTC. Idon't recall if i played before getting the bonus because i was on a few. I do know i didn't play any of the bonus or anything after canceling the bonus. I checked and noticed i didn't cancel it. I didn't want them to cap anything I deposited for obvious reason so I canceled it. My amount went from over 4LTC to .4LTC

The gentleman claimed I played with it and I sent proof I hadn't. This isn't the first time this has happened but I didn't have screen shots before. Assumed I made a mistake but this time he claims I played the bonus on the date and that date shows the bonus was canceled without me playing. He still refused and I emailed as well. I want my LTC returned because I didn't have multiple bonuses and I didn't play with a bonus any time after my deposit. I want my LTC back to the amount iy was before I canceled the bonus I never used. Thanks for any help you can give me. I'm almost sure I won and wag over 4LTC and they took all of it but that tiny bit when I canceled a free spin bonus they put on there. I truly don't see how else to explain me not using it and them penalizing me for not seeing they added it before depositing. Either way it's immoral and disrespectful, to say the least.

Dear riverarae666,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issue you've encountered with the online casino regarding your deposit and bonus.

To assist you further and clarify the situation, could you please provide additional details regarding the following:

• Can you confirm the specific terms and conditions associated with the bonus you received, including any wagering requirements or restrictions?
• Did you receive any written confirmation or notification from the casino regarding the bonus being added to your account before or after your deposit?
• How much was your last real money deposit?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

My deposit history, I sent you. It was over 1.LTC

I have no idea what the terms were but they added it without my permission because they would have had to because I had been playing as the response even shows for a day without a bonus and that's how I always play with this casino literally do not touch the bonuses and it was added and I don't know why or when but as you can see where I added the information also I didn't play any of it because as soon as I seen it I canceled it

I kept asking the same question and the responses came later and later and eventually he just stopped answering but I showed them just like I'm showing you they added it not me and I don't ever play with them and not only that I canceled it without touching the bonus so even if I had the blownest play through was .146LTC ........ I did not play anything on it I just canceled it and I was at over 4 Litecoin so how in the world does that add up even if they did take everything I won during the bonus even though I didn't play or consecutive bonuses which I don't do and I'm pretty sure they don't so it doesn't make sense that they're telling me I played when even on the screenshot I showed you that entire thing I didn't play any of them bonuses they added and not only that I canceled them all the same way every time and this is the only time they've ever done it and they are refusing to give me any information as to how it even happens because I didn't touch it at all and I cannot stress that enough I did not use it they added it without permission and I canceled it

I waited for over 20 minutes and then I closed it out and then magically responded and I'm asking again now.

According to this I participated in the free spins but according to the actual info there the playthrough was less than.2LTC

I am getting no answer as to how, even if I spun 25 times and canceled, which I didn't, that play through wouldn't make a dent as far as my balance was concerned. It went from over $300 to $30 because of.60 cents? No. Absolutely not.

Hi riverarae666,

• Could you explore the option of requesting your complete game history from the casino in a comprehensive file and then forwarding it to petronela.k@casino.guru?

Thank you.

Yes. They offered and I agreed and never got it. I'll try again

Hi riverarae666,

I will be waiting for your reply and game history patiently. You can CC me at petronela.k@casino.guru when requesting your game history. Maybe it'll help.

Looking forward to hearing from you.

Dear riverarae666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.