Bitcoincasino.io - Player has been experiencing difficulties with the casino’s verification process.

I discovered by the hard way that the most casinos like bitcoincsino.io they do accept the deposits instantly, but when the moment comes for withdraws ... then problems appears, let me explain further:

Unfortunately, I've made my 1st deposit of 50 euros, and then I upload my proof documents in my profile, after couple of hours they sent me an email and inform me that 2 documents are not accept it, because my utility bill are in Greek language and not in english??? and my credit card photo it's a scan ??? and not a photo (of course it was a photo). 

I contact them via chat as the mail said and they told me to find a english language utility bill???. I've wrote them, that I prefer not to play in their casino at all and to reverse my deposit and then to close my account. They reply to me, that I need to play and wager at least 3 times the amount to make a withdraw. I told them how I can do that, if they don't accept my documents ... no reply. 

I've went and play to the first slot machine, and lost the 50 euro. 

In my opinion, this popular "issue" by many casino, it's totally fraud-less. 

If they don't accept your documents you do not have the ability to made any withdraws. 

At least, they have to add mock ups or samples to their documents area to help international players with this process.

Dear Konstantinos,

Thank you for contacting Casino Guru and letting us help you. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. Also, most casinos have strict anti-money laundering rules. That’s why you must wager your deposits before you can make a withdrawal. Is it possible for you to provide a utility bill in English? If not, have you tried to ask the casino support if there is a different document you can send instead? I recommend you to find out what documents exactly the casino accepts and provide them in best quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay the verification process.

Best regards,

Peter

Thank you Peter for your reply.

I understand the verification process and I know that my documents are already fine, because I've played to many online casino so far. The problem was that the support chat person was unable to answer or find a solution to my request and for this reason I decide to just play my 50 euros and close my account. But it's always a bit of surprise to find that a casino don't even care for the potential clients-players. Best regards, Konstantinos

Hi Konstantinos,

Thank you for your reply. We always test the quality of the casino's live chat (support). The results can be very individual. It really depends on the skill set of the person you are communicating with. Since the verification passed, can we consider this case closed?

Best regards,

Peter

Hi Konstantinos,

Please, let me know if we can close the complaint.

Of course Peter, thank you for your time with this issue.

You're very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter