Bingo.com Casino - The player's self exclusion failed.

I had recently requested a break from Unibet as I was struggling to control my gambling. On the same day I managed to open an account on their sister site Bingo.com and continue depositing when I have been told this should have been possible . They subsequently closed both my accounts and are refusing to reimburse the 150.00 deposits that I should never of been able to make.

Hello Sutton,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bingo.com Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your self exclusion active? When exactly did you create your Bingo.com account and what is your current balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I did not self exclude from Unibet I requested to take a break for 7 days. This was applied immediately and access to the account was blocked. On the same day I opened an account with bingo.com (sister site that I was unaware of) deposited and played. I made a deposits of 150.00 before with no explanation the account was also blocked. I eventually managed to get hold of there customer services who informed me as the site are linked my timeout would also apply to bingo.com. My complaint to the casino was that I should never of been able to deposit in the first place and I requested a refund of the deposits. They refused saying legally they do not have to do this and informed me because I had requested a refund they had permanently closed both accounts and the decision was final. The account balance is 0

Hello Sutton,

What details did you use to register in bingo.com? Were they the same as in Unibet Casino?

The details where exactly the same

Hello Sutton,

Can you please forward the conversation where the casino confirmed that your bingo.com account should be on a cool off period as well? Please send it to nikolas.b@casino.guru.

Hello

They never sent me any communication before or after. I eventually managed to contact them by phone where I got told that because I had requested a cool off period with Unibet that it automatically applied to bingo.com. I was told that I shouldn’t have been able to open an account or deposit as they were sister sites owned by the same company.

I would like to ask now Bingo.com Casino to join us and help us resolve the player's issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We will be trying to contact Bingo.Com Casino again.

Could you also please advise if there's been change on your side Sutton?

Hello

There has been no change and no communication from bingo.com

Still no responses from this company that had just been fined 2.5 million by the gambling commission for acting precisely as I stated

Unfortunately,

As no respond came from casino, we will be forced to close the complaint as unresolved.

The casino can reopen in anytime if they wish to resolve it in the future.

I'm really sorry that we could not help more but as we received no answer from them, we can do hardly anything.

Best regards,

Nick