The player from United States is highly dissatisfied with minimum withdrawal requirements. After a closer examination, we ended up rejecting this complaint as unjustified.
My problem is that the limit they have set for withdrawal, if you happen to play even one other game besides bingo itself, is extremely high and unattainable. If by chance you want to cash out, with your cash balance, not implying billybucks, you need to accumulate 30x your initial deposit, but that doesn’t even begin to explain my predicament. I deposited $40USD. I’d currently have to accumulate $6600 in earnings, which would go up against my favor, if I were to make another deposit into my account before cashing out, according to bingobilly. My advice is to stay away, definitely from the slots portion of their site, but their bingo site as well because they have it set up in a way that makes it nearly impossible to make a successful withdrawal. I think I’d be better off in making a wager that literally no one is able to benefit from this site. It should be removed from the internet because it’s literally no good for anyone besides bingobilly theirselves. It’s a waste of your time and money please take my word.
Dear Danielle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds into your account? Could you please confirm that you have completed account verification successfully in the past? Lastly, have you withdrawn any winnings from your account already, or this would be your first attempt?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Dear Danielle,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Yes I did receive promotional bonus cash, which they separate from the so-called actual cash. I don’t believe there’s any way around getting the bonus added to the deposit you make. I’ve deposited a couple other times before but I’ve never made a withdrawal. My account has been verified though, yes.
Dear Danielle,
Unfortunately, Bingo Billy Casino has unusually high wagering requirements for both, real money, and bonus funds deposits. If their rating weren’t so low, we would definitely penalize the casino for such unfair rule, however, there’s not much we can do to support your case, since all the relevant information is listed in terms and conditions.
Nevertheless, I have added another negative point to the review on our website https://casino.guru/Bingo-Billy-Casino-review and I would strongly recommend you to look for a different casino. To make absolutely sure you see the most suitable casinos, check your language and country preferences:
Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.