The player from Germany faced issues with withdrawing €1,280 from GoldenPanda, which included €280 in profit from a recent sports bet. Despite having successfully made over 10 previous withdrawals, the status of this transaction had been on "initiated" for over 24 hours, which was longer than the site's stated maximum processing time. The issue was resolved after the player reached out multiple times to the casino's support team, and the winnings were eventually credited to his bank account. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.
Golden Panda Casino - Player's withdrawal is delayed.
Amount: €1,280
Golden Panda Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Golden Panda Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Dear marvinbrand1097,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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3 months ago
Hello Team,
after I wrote the Support Team 7 E-Mails und got in the Live Chat 5 Times, finally the Money came in my Bank Account.
The Problem is Solved now Thank you!
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3 months ago
Dear marvinbrand1097,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
