The player from Germany faced an issue with the online casino Oshi, where despite winning a Mystery Box worth €3,500, he only received 100 free spins instead. The support team provided no assistance, insisting that everything was fine, and his request for proper compensation was dismissed with an offer of €100. The Complaints Team attempted to investigate the matter but ultimately rejected the case due to the player's lack of response to requests for supporting evidence.
Oshi Casino - Player's winnings are being denied.
Amount: €9,000
Oshi Casino
Safety Index:HighSafety Index
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8.4
Oshi Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
Good day,
I have a big problem with the online casino at https://www.oshi.io/de .
Like many casinos, the gaming provider offers bonus programs.
At the moment you can get mystery boxes via bonus code.
I made several deposits (well over 1500€) to hit the jackpot (Mystery Box 3500€)
As soon as you deposit €150 and use the bonus code "SPEKTRUM", you have a chance to open a box. A box of 5.
In my case, I clicked the last box at the bottom and I was lucky, there was 3500€ in there.
When I went to my main page, I only found 100 free spins. Support didn't want to help, they said everything was fine. I then deposited several times and won money several times, but each time I only got 100 free spins. Strangely enough, as soon as I clicked on a box that had free spins in it, I got them. https://www.oshi.io/de is offering me €100 as compensation, which is a disgrace because I deposited a lot and made several verifiable deposits with screenshots.
lg Dominik K********
d***** e@outlook.com
Edited by a Casino Guru admin
Automatic translation:
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2 months ago
Dear monkeyddomi78,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve experienced with the mystery box bonus at Oshi Casino.
To proceed with investigating your complaint and confronting the casino on your behalf, we will need supporting evidence. Without this, we won’t be able to effectively address the issue.
Could you please provide the following:
- Screenshots showing the bonus code "SPEKTRUM" being applied to your account.
- Evidence of your deposits (e.g., transaction receipts, deposit history).
- Screenshots showing the 3500€ prize in the mystery box and the resulting 100 free spins.
- Any communication from the casino's support team regarding this issue, especially their response to your complaint.
If you have any of this information, please forward it to petronela.k@casino.guru so we can investigate further and address this matter with the casino.
Your cooperation in providing these details will help us investigate and work towards a resolution.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
Dear monkeyddomi78,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
