HomeComplaintsBig5Casino - The player's account got closed.

Big5Casino - The player's account got closed.

Amount: €1,900

Big5Casino
Safety Index:Below average
Submitted: 31 Jan 2022 | Case closed : 16 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's account got closed for having multiple accounts. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago

I have had my account closed due to multiple accounts but I don't have multiple accounts. There is a chance another family member has an account as I used my home address for all post and account verification. They had no issue taking deposits and now that I try to withdraw they are refusing and closed my account. I provided all relevant documentation but now I don't feel secure with a company like this having any personal info

Public
Public
2 years ago

Hello Neill,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Big5 Casino. Allow me to ask you a few more question before we would move forward.

When exactly did they close your casino? Did you ever withdrew from the casino? Did the casino provide any evidence of you having multiple accounts?

Please forward any relevant screenshots or proof to to nikolas.b@casino.guru.

Regards,

Nick

Public
Public
2 years ago

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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