The player's account got closed for having multiple accounts. The complaint was rejected as the player stopped responding.
Big5Casino - The player's account got closed.
Amount: €1,900
Big5Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Big5Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I have had my account closed due to multiple accounts but I don't have multiple accounts. There is a chance another family member has an account as I used my home address for all post and account verification. They had no issue taking deposits and now that I try to withdraw they are refusing and closed my account. I provided all relevant documentation but now I don't feel secure with a company like this having any personal info
Public
Public
2 years ago
Hello Neill,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Big5 Casino. Allow me to ask you a few more question before we would move forward.
When exactly did they close your casino? Did you ever withdrew from the casino? Did the casino provide any evidence of you having multiple accounts?
Please forward any relevant screenshots or proof to to nikolas.b@casino.guru.
Regards,
Nick
